Administrative Skills, Administrator Documentation, Benchmarking, Billing, Clinical Medicine, Communication Skills, Documentation, Electronic Medical Records, Health Information Management, Healthcare, Healthcare Administration, Healthcare Providers, Human-Computer Interaction, Information Technology & Information Systems, Manual Dexterity, Medical Billing, Medical Office, Medical Records, Medical Terminology, Medical Treatment, Patient Care, Patient Charts, Psychiatry and Mental Health, Record Keeping, Records Management, Risk, Schedule Development, Standards of Care, Time Management
Health Care Representative
- East Lansing, Michigan, United States
- Msu Hci Clinical Services 40001137
- Area of Interest: Health Care Support
- Full Time/Part Time: Full Time (90-100%)
- Group: Clerical Technical- CT
- Union/Non-Union: Union
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- Support Staff
- Opening on: Jul 15 2026
- Closing at: Jul 21 2026 - 23:55 EDT
- 07
- Salary Commensurate with Experience
- Msu Hci Clinical Services
- 1145615
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Position Summary
Job Summary:
The ideal candidate will possess strong administrative skills, excellent patient service abilities, and familiarity with clinical office operations. This role is essential for optimizing operational workflows and ensuring the highest standards of patient care are consistently met.
Key Responsibilities:
- Patient Engagement: Serve as the first point of contact for patients, ensuring a professional, courteous, and welcoming environment. Proven ability to utilize scheduling tools to minimize patient wait times and maximize clinic capacity. Effectively communicate the benefits of medical procedures to patients, fostering informed decision-making and trust.
- Clinical Communication Management: Skillfully triage and direct clinical calls to the appropriate healthcare professionals, guaranteeing accurate and prompt responses that align with patient needs.
- Administrative Documentation: Provide comprehensive support to patients in completing required documentation, offering clear guidance and resolving any queries to facilitate smooth processing.
- Operational Maintenance: Maintain an orderly and hygienic work environment, ensuring the reception area and lobby reflect the organization's commitment to a professional atmosphere.
- Issue Escalation: Proactively address patient concerns and inquiries, escalating complex issues to the appropriate departments to ensure timely and effective resolution.
- Performance & Compliance: Consistently meet or exceed established productivity benchmarks while maintaining thorough knowledge of billing practices and the range of medical services offered by healthcare providers. Provides support to other team members as needed to ensure smooth operations.
- Referral and Records Management: Accurately input and manage referral information within the system. Oversee the organization and retrieval of medical records, including the systematic filing and pulling of patient charts as required.
- Reliability: Exhibit unwavering dependability through consistent attendance, ensuring continuous support for patient care operations.
- Additional Responsibilities: Undertake any other duties as directed by the supervisor, contributing to the overall efficiency and success of the healthcare team.
Minimum Requirements
Knowledge normally acquired through a high school education; a minimum of one year of related and progressively more responsible or expansive work experience in a medical office, medical clinic, or in a mental health office; knowledge of electronic medical record and patient scheduling systems; or an equivalent combination of education and experience.
Desired Qualifications
Familiarity with medical terminology; experience in scheduling, screening, and confirming medical appointments using a computerized information system; current or prior experience obtaining/checking authorizations; experience scanning documents and handling a multi-line phone system.
Equal Employment Opportunity Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Required Application Materials
Resume
Cover letter
Work Hours
Monday - Friday 12:30 PM - 9PM
Website
WWW.HEALTHTEAM.MSU.EDU
Summary of Physical Demands
The job requires significant physical effort and involves lifting and maneuvering patients, extensive walking and standing and fine manual dexterity 26-75% of the time; visual and aural acuity necessary to monitor patient care.
Summary of Health Risks
Exposure to human blood, serum, and other body fluids; and materials covered under Universal Precautions; TB risk or work within three (3) feet of patients in a health care setting; wear a respirator.
The Bidding Eligibility ends on 07/21/2026 at 11:55 PM