Job Summary: The person in this position is part of the team concept in the Patient Center Health Home which is devoted to the delivery of primary care in an ambulatory setting, with an emphasis on prevention and health maintenance. The person in this position reports to the Lead District Health Services Administrator and works closely with the Director of Nursing, providers, nurses, and support staff to assure effective patient and client service objectives in the health centers. The Health Center Manager will oversee the day to day operation of the Front Office and Back Office Staff, ensuring that staff continues performing their duties and carrying on the necessary functions required in accordance with established policies and procedures. The Health Center Manager is responsible for the compliance with federal, state and local requirements pertaining to health center issues.
Job Duties:
Assess and create goals towards the improvement of the health center.
Report any building physical damage and equipment condition to the General Services Supervisor within 24 hours. Review ancillary services and specialty services:
Act as Liaison between staff and Lead District Health Services Administrators, Director of Nursing and Health Center Nurses regarding staff development and satisfaction.
Coordinate involvement of staff in all OFH activities (e.g. Health Fair, Outreach programs, and company functions).
Demonstrate knowledge of safety and OSHA practices.
Follow universal precautions to protect self and patients,
Collect, assess, and report data for Quality Improvement reports.
Make certain MA stock room is supplied as necessary.
Train staff and extern students about OFH policies, procedures, and protocols.
Prepare health centers for any and all site inspections, audits, and health center visits.
Any other duties or responsibilities required by operations staff may be assigned from time to time and when the need arises.
Administrative Duties:
Order and submit all necessary supplies with purchasing department according to established protocols and procedures.
Prepare monthly staff meeting agenda and minutes.
Review QI reports and perform QI checklist.
Directly responsible for all front office personnel.
Communicate with Call Center personnel any provider scheduling conflicts or improvements.
Communicate health center operation and QI results with support staff and direct concerns to Lead District Health Services Administrator. /
Communicate any and all route slips corrections/completion or problems with Billing department.
Submit Monthly report to Operations Management Associate.
Assist providers in closing encounters.
Prepare staff schedules for front office.
Approve/Deny staff request for time off with pay/without pay.
Uphold and maintain HIPAA compliance.
Serve as experts in all patient assistance programs.
Execute all new or revised policies and procedures.
Address patient complaints, prepare incident reports, prepare unusual occurrence reports, and any matter requiring attention in the health center.
Stock and order supplies for the health center.
Employee coaching, counseling, and disciplinary action.
Serve as a member of Omni Family Health Leadership committee and attend all pertinent operations meetings.
Job Requirements:
Ability to work under pressure.
Ability and willingness to treat all patients with the utmost kindness and consideration in the most trying situations.
Friendly personality with the desire to work with the public.
Ability to handle multi-functions.
Understanding of community based organizations.
Promotes and believes in OFH mission statement.
Ability to relate to the public regardless of ethnic, religious and economic status.
Must be willing to work at any Omni Family Health location other than the assigned site and be agreeable to work weekends, if so needed.
Commitment to the concepts of preventive health care program and team approach to health care delivery.
Additional Duties:
HIPAA compliance - Responsible for maintaining abreast of and in compliance with all H.I.P.A.A. regulations and requirements. Treats all member information confidential.
Compliance - Ensure compliance with all local, state and federal regulations.
QA/QI - Participate in QA/QI activities and contribute towards the overall performance improvement of the organization.
IT - Required to learn and use the EHR/EOHR (Medical Practice Electronic System) and its components, as required by the job functions and highlighted in the Policies and Procedures. These components include NextGen, Healthport, PMS, QSI and other electronic features developed and implemented, as applicable to work environment.
All employees will participate in Patient Centered Health Home Model at Omni Family Health.
Qualifications, Education, and Experience:
Level I
Work requires 3 year of related administrative or health center/practice management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.
Level II
Work requires 5 years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.
Level III
Work requires 5+ years related administrative or health center management experience to acquire competence in applying general operational practices, personnel practices, accounting and budgeting principles and coordination of health center administrative functions.
Venipuncture Certificate or equivalent preferred.
Bilingual in English/Spanish may be required.
Must have leadership abilities and demonstrate management skills.
CPR Certificate preferred
Responsible To: Lead District Health Services Administrator
Classification: Exempt
Omni Family Health is a growing network of state-of-the-art health centers located throughout Kern, Kings, Tulare, and Fresno counties. Since 1978, Omni has provided high-quality primary and preventative healthcare to individuals and families in our community, including comprehensive medical, dental, and behavioral health services.
As a mission-driven organization, Omni’s team of committed providers and staff promote regular and continuous care regardless of a patient’s ability to pay. Each year, nearly 135,000 patients are cared for by Omni’s exceptional team of board-certified providers, who specialize in a broad range of primary and specialty care services.
Omni Family Health is the proud recipient of two national awards honoring the outstanding achievements and contributions of the organization in the community. Omni’s best-practice healthcare delivery system is demonstrated by the Joint Commission and Patient-Centered Health Home accreditation.
Helpful – We pride ourselves on being helpful to our patients, listening to their needs and doing everything we can to aid their concerns.
Excellence – We demand more from ourselves than our patients do from us.
Accessibility – We provide access to quality health care for everyone who seeks it.
Leadership- We lead our patients, families, and community in being passionate about their health.
Teamwork – We work together to meet common goals by encouraging and supporting one another.
Honesty– We are committed to the highest ethical standards, demonstrating honesty and fairness in every action.