CPR Certification, Calendar Management, Communication Skills, Computer Skills, Customer Relations, Data Collection, Email Software, Fax Machines, High School Diploma, Mail Processing, Medical Office, Medical Office Administration, Medical Records, Multitasking, Patient Care Authorizations, Presentation/Verbal Skills, Telephone Skills, Time Management, Word Processing, Writing Skills
POSITION SUMMARY: Perform the duties required to manage the front desk operations in the service area/health center. Provide excellent service to patient and visitors by answering phones, providing clinic information, scheduling exit appointments and referrals to specialty clinics. Monitor patient flow and assist with patient requests, problems, and concerns. Assist with tracking and data collection.
Education: High School graduate or equivalent.
Experience: One (1) year of experience as Receptionist in doctor's office, clinic or similar setting.
Skills and Abilities which may be representative but not all inclusive of those commonly associated with this position:
- Enthusiastic, friendly, discreet, and professional.
- Excellent customer relation skills.
- Excellent oral and written communication skills.
- Good computer skills including the use of word processing and e-mail software.
- Ability to multitask and work cohesively in a fast-paced office environment.
License(s)/Certification(s) Required: CPR Certification preferred.
Essential Functions:
- Answers telephone calls in a professional and timely manner. Directs calls to the appropriate party and/or takes clear and concise messages.
- Schedules client appointments to departments within the clinic.
- Makes sure that unscheduled patient information is in the pod for clinician use.
- Provides clients with information regarding clinic services.
- Assists with coordination of client referrals.
- Performs interpretative services as required.
- Assist clinic staff by faxing and receiving incoming information, distributing mail, and provides back-up support to Receptionist as required.
- Performs other duties as required.
NOTE: SMOKING IS PROHIBITED IN THE WORK ENVIRONMENT
NOTE: ALL APPLICANTS MUST PROVIDE CONTACT INFORMATION FOR THREE REFERENCES
AN EQUAL OPPORTUNITY SERVICES PROVIDED ON A NON-DISCRIMINATORY BASIS