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Health Coordinator

Tailored Management

Richardson, TX(remote)

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JOB DETAILS
SALARY
$20.87 Per Hour
SKILLS
Calendar Management, Case Management, Communication Skills, Computer Skills, Customer Escalations, Customer Relations, Customer Support/Service, Customer Training, Data Entry, Data Processing, Detail Oriented, Documentation, Establish Priorities, Healthcare, High School Diploma, Identify Issues, Interpersonal Skills, Mail Processing, Managed Care, Medicare, Microsoft Excel, Microsoft Outlook, Multitasking, Needs Assessment, Onboarding, Organizational Skills, Presentation/Verbal Skills, Process Management, Referenceable Customers, Regulations, Regulatory Requirements, Spreadsheets, Team Player, Time Management, Word Processing, Writing Skills
LOCATION
Richardson, TX(remote)
POSTED
5 days ago
Health Coordinator
Location: Fully remote
Schedule: M-F, Standard Business Hours
Target Start Date: 08/03/2026, pending completion of new hire onboarding
Duration: 5 months (opportunity for extension or conversion to FTE, depending on performance, attendance, and business needs).
Benefits: Health, Dental, Vision
Pay Rate: $20.87/hr (Paid weekly)

Job Description
The Medicare Care Management HRA Support Specialist is responsible for outreaching to Client Healthcare Medicare customers to screen health, lifestyle, care coordination needs and engage them in internal Care Management programs. Job related functions include telephonic customer outreach to complete health screenings, educating customers on available benefits, coordinating with internal teams to ensure timely hand-off to appropriate care teams, and maintaining documentation for regulatory review. The HRA Navigator must ensure all necessary information is collected, reviewed, and processed according to established policies.

Potential activities that may occur during telephonic customer interaction will vary, but may include:
  • Completing telephonic HRA assessments or processing incoming mailed or faxed HRA's
  • Assisting with the scheduling of medical appointments
  • Connecting customers to case management and community resources
  • Addressing gaps in care and educating customer on having an annual face to face visit with their provider.
  • Educating customers on plan benefits
  • Routing customer referrals to appropriate care management team based on identified needs.
  • Escalating customer concerns or issues appropriately

Requirements:
  • Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.
  • Empathetic attitude with ability to offer emotional support.
  • Experience and knowledge of multiple aspects of the health care system.
  • Excellent listening skills
  • Helps customers identify problems or barriers and navigate health care resources.
  • Passion for the proper care and well-being of customers
  • Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.
  • Works well in a team approach with strong interpersonal skills
  • Ability to handle multiple tasks, set priorities and develop action items. Detail oriented.
  • Knowledge of regulatory requirements with emphasis on Medicare
  • High school diploma, college degree preferred or equivalent managed care experience.
  • 1+ years' experience in managed care or related work in Health Services with emphasis on population management preferred.
  • 1+ years' experience with processes that involve telephone contact and process management preferred.

#TMHC

About the Company

T

Tailored Management

CONNECTING TOP TALENT WITH TOP-TIER OPPORTUNITIES

Tailored Management is a global staffing firm that specializes in partnering with large organizations that run their contingent labor program in a VMS/MSP environment. We have the unique capacity to support programs across all scopes and geographic locations from a single headquarters, successfully elevating program performance across the board and minimizing costs, miscommunication and delivery times. But what do we really do? We bring together the best talent with the greatest opportunities.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1968
WEBSITE
https://www.tailoredmanagement.com/

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