Health Facilities Complaint Intake Surveyor

Health Facilities Complaint Intake Surveyor

Salary

$66,830.40 - $103,500.80 Annually

Location

Des Moines - 50321 - Polk County, IA

Job Type

Full-time

Job Number

27-00797

Agency

427 Department of Inspections, Appeals & Licensing

Opening Date

09/16/2026

Closing Date

9/30/2026 11:59 PM Central

LinkedIn Tag

#LI-POST

Point of Contact

Linda Kellen, linda.kellen@dia.iowa.gov

• Description
• Benefits
• Questions

Job Description

The Iowa Department of Inspections, Appeals & Licensing (DIAL) is seeking a motivated, enthusiastic, and flexible individual to join our team as a Health Facilities Complaint Intake Surveyor for the Health and Safety Division.

Location: 6200 Park Avenue, Suite 100, Des Moines, Iowa 50321-1270

Who We Are

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans. DIAL's Health Facilities Division is responsible for inspecting and licensing health care providers and suppliers to ensure the health and safety of vulnerable Iowans.

The Complaint Intake Surveyor position is responsible for receiving, documenting, and triaging complaints utilizing independent clinical judgement and expertise, and in accordance with state and federal regulations. The Complaint Intake Surveyor will identify potential regulatory violations and maintain accurate, up-to-date records for tracking and reporting. In addition, the surveyor will initiate and conduct field investigations as needed.

At DIAL our mission is to Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. To accomplish our Mission, the individual selected for this position will provide outstanding customer service and management services to the agency.

What We're Seeking

The successful candidate for the fast-paced and multi-faceted Health Facilities Complaint Intake Surveyor position is a focused and innovative problem solver. The position reports directly to the Acute and Continuing Care Bureau Chief. The position is based at the Park Avenue Office Building and requires state-wide and overnight travel on when needed. Desired qualifications include:

• Works collaboratively with a diverse group ofpeople
• Treats customers courteously and be responsive to theirneeds
• Displays high standards of professional and ethicalconduct
• Commits to providing a high-qualityservice
• Addresses and listens to others in respectfulmanner
• Possesses a high level of organization skills and isprocess-driven
• Registered nurse preferred

What You'll Do

You will be an integral member of our survey team, providing direct support to the Department's Health Facilities operations by:

• Receive complaints via phone, email, online systems, fax or writtencorrespondence
• Accurately and thoroughly document all allegations, ensuring clarity andneutrality.
• Based on clinical knowledge and expertise, apply CMS-defined priority levels based on immediacy andseverity.
• Enter complaint information into federal/state trackingsystems.
• Maintain strict confidentiality of complainant identity per federal and staterequirements.
• Ensure compliance with HIPAA and CMS confidentialityprovisions.

What We Offer

When you join DIAL, you help make Iowa safer and healthier while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer an excellent compensation package for our full-time employees, including:

• Excellent pay and benefits package including health, dental, vision, flexible spending, and life insurance
• Opportunities for salary increases following your first six months and annuallythereafter
• Biweekly vacation accrual and separate sickleave
• Paid holidays (9 days peryear)
• Iowa Public Employee Retirement System (IPERS) RetirementPackage
• Optional 401A plan with employercontributions
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness,recreation, season passes, travel,counseling)
• Retirement Investors Club (Employer Sponsored RetirementPlan)
• Flexible Spending Accounts for health care and dependent care NOTE: Salary Range of $66,830.40 - $103,500.80annually

For additional information on benefits click here. Excited to pursue the next step in your career? Apply today!

Background check required.

E-Verify and Right to Work

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees' rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov.

Minimum Qualification Requirements

Completion of an educational program in professional Nursing and registration as a nurse or graduation from an accredited college or university with a Bachelors degree with a concentration of study in a human services area (e.g., psychology, sociology, gerontology, anthropology, therapeutic recreation, rehabilitation, or a similar area related to provisions of services) and experience equal to three years of full-time professional work;

OR

completion of a Pharmacy degree, a Masters degree, or advanced degree above the Masters level in a human services area at an accredited college or university, and experience equal to one year of full-time professional work;

OR

graduation from an accredited college or university with a Bachelors degree and three years work experience in health administration; in a clinical substance abuse program; or in a regulatory program which involves the surveying and evaluating of situations, conditions and operating procedures of health care/treatment facilities;

OR

certification as a rehabilitation counselor by the Commission on Rehabilitation Counselor Certification plus specialized training or experience equal to one year of full-time professional work in a nursing, treatment, or habilitation program for intellectually disabled clients;

OR

an equivalent combination of education and experience substituting one year of the above specified experience for one year of the required education;

OR

thirty semester hours of graduate course work in public, business or health administration, in the health field or social work, counseling, or rehabilitation from an accredited college or university may be substituted for each year of experience to a maximum substitution of two years.

For additional information, please click on this link to view the job description.

Additional Qualification Requirements

• Applicants possessing licensure, certification, registration or degree should indicate such on the application form and may be required to provide proof at the time of interview.
• Licensure or temporary licensure by the State of Iowa is required for designated positions in this class. Applicants who now possess a current valid license from another state need not have an Iowa license to apply, but will be required to obtain the appropriate Iowa license prior to beginning actual employment.
• For purposes of qualifying for this job class, "professional experience" shall be indicated by having responsibility for assessment and diagnosis of client problems and needs, developing a plan of treatment, evaluating client progress toward meeting treatment goals, modifying treatment objectives, etc. Work at this level requires a prerequisite of post high school educational training or certification in the behavioral, social, health sciences, or health administration.
• Applicants for positions in the Department of Inspections and Appeals must undergo a background investigation which includes a criminal history check and a dependent adult and child abuse registry check.

Why Choose the State of Iowa?

At the heart of our commitment to excellence is a dedication to our most valuable asset - our employees. Discover the outstanding benefits that set us apart as an employer of choice.

Our Robust Benefits Package Includes:

Competitive Compensation:

Enjoy a competitive salary that reflects directly on your skills and expertise.

Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendly Total Compensation Calculator. Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.

Health and Wellness:

Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.

Retirement Planning:

We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind. Click here to learn more about IPERS.

Paid Time Off:

Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.

Professional Development:

Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.

Employee Assistance Program (EAP):

We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.

Diversity and Inclusion:

Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.

Join Us - Elevate Your Career:

Ready to elevate your career with the State of Iowa? Click here to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question. Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

• Yes - I understand and agree.
• No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

• No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
• Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you completed an educational program in a professional Nursing program and are you registered as a nurse OR do you have a Bachelors degree with a concentration of study in a human services area (e.g., psychology, sociology, gerontology, anthropology, therapeutic recreation, rehabilitation, or a similar area related to provisions of services )? IF YES- How many years do you have of full time professional work in nursing, psychology, sociology, gerontology, anthropology, therapeutic recreation, rehabilitation, or a similar area related to provisions of services?

• No experience in the specified areas
• Less than three years of professional work experience in the specified areas
• Three years or more of professional work experience in the specified areas
• Not applicable I do not have a degree in any of the identified areas

04

Have you completed a Pharmacy degree OR a Masters degree (or advanced degree above the Masters level) in a human services area at an accredited college or university? IF YES - How many months do you have of full time professional work in nursing, psychology, sociology, gerontology, anthropology, therapeutic recreation, rehabilitation, or a similar area related to provisions of services?

• No experience in the specified areas
• Less than 12 months of professional work experience in the specified areas
• 12 months or more of professional work experience in the specified areas
• Not applicable - I do not have a Pharmacy degree or Masters degree or above in the specified areas

05

Have you graduated from an accredited college or university with a Bachelors degree? IF YES- How many years do you have of work experience in health administration; in a clinical substance abuse program; or in a regulatory program which involves the surveying and evaluating of situations, conditions and operating procedures of health care/treatment facilities?

• No experience in the specified areas
• Less than three years of work experience in the specified areas
• Three years or more of work experience in the specified areas
• Not applicable - I do not have a Bachelors degree

06

Are you certified as a rehabilitation counselor by the Commission on Rehabilitation Counselor Certification? IF YES - How many months do you have of full-time professional work or specialized training in a nursing, treatment, or habilitation program for intellectually disabled clients?

• No experience/specialized training in the specified areas
• Less than 12 months of professional work experience/specialized training in the specified areas
• 12 months or more of professional work experience/specialized training in the specified areas
• Not applicable - I am not certified as a rehabilitation counselor by the Commission on Rehabilitation Counselor Certification

07

How many years do you have of COMBINED post high school education in nursing, psychology, sociology, gerontology, anthropology, therapeutic recreation, rehabilitation, or a similar area related to provisions of services AND/OR experience in a human services area (e.g., psychology, sociology, gerontology, anthropology, therapeutic recreation, rehabilitation, or a similar area related to provisions of services)? 30 semester hours equals one year of experience.

• No experience or post high school education in the specified areas
• Less than seven years of combined post high school education and professional work experience in the specified areas
• Seven years or more of combined post high school education and professional work experience in the specified areas

08

How many years do you have of COMBINED graduate level (post bachelors degree) course work in public, business or health administration, in the health field or social work, counseling, or rehabilitation AND full time professional work in nursing, psychology, sociology, gerontology, anthropology, therapeutic recreation, rehabilitation, or a similar area related to provisions of services experience? 30 semester hours may be substituted for each year of experience. No more than 60 semester hours (2 years of graduate course work) may be substituted for the experience.

• No experience or graduate course work in the specified areas
• Less than three years of the combined graduate course work and professional work experience in the specified areas
• Three years or more of the combined graduate course work and professional work experience in the specified areas

Required Question

Employer State of Iowa

Agency 427 Department of Inspections, Appeals & Licensing Address 6200 Park Avenue; Suite 1

Des Moines, Iowa, 50321

Website https://dia.iowa.gov/