Health Home Care Coordinator

Overview

Catholic Charities is seeking a full-time Health Home Care Coordinator for our Care Coordination Services Department through CHHUNY Childrens Health Home of Upstate New York. The ideal candidate will coordinate both the recruitment of children identified with chronic physical and behavioral health conditions and the delivery of person-centered culturally sensitive New York State Health Home Care Management services for youth and families within Western New York.

Job Responsibilities

• Employs a culturally sensitive person-centered planning approach to service delivery
• Maintains regular and substantial home-community-based contact with families
• Conducts timely comprehensive assessments of youth and family strengths and needs as required
• Advocates for and develops family self-sufficiency plans with clearly defined goals and objectives targeting assessment results and utilizing natural and community services (e.g., benefits, medical, behavioral, residential, health, and wellness activities, etc.)
• Develops and updates service strategy, care plans, and conducts timely routine Interdisciplinary Team Meetings with all relevant service providers to facilitate coordination of services via an integrated care approach
• Works with Care Manager Supervisor to identify and develop an inventory of resources to meet the needs of families
• Completes and maintains client records and required documentation in accordance with Catholic Charities NYSDOH and Medicaid standards, including timeliness and comprehensive content to enable third-party reimbursement
• With the Care Management team, develops, implements, and complies with CCBs Performance Quality Improvement (PQI) processes, activities, and initiatives
• Tracks service provision output, outcome, and youth and family satisfaction in adherence of CCBs Care Management program and Encompass Health Home contract
• With the Care Management team, develops and implements strategies to raise family and community awareness about CCBs Care Management program and Encompass Health Home
• Leverages CCBs services (e.g., programs serving youth and families, PR, communications, social media, and webpage promotion) to foster intra-agency collaboration and strengthen external collaborations
• Represents Catholic Charities of Buffalo, the Care Management program, and Encompass Health Home in the community and with other service providers
• Knows and exemplifies Catholic Charities and Encompass Health Homes mission, vision, guiding principles, policies, and procedures
• Exemplifies and promotes service delivery with high ethical standards and regulations consistent with Catholic Charities of Buffalo, CCB, NYS DOH, the NYS Justice Center, Encompass Health Home, and Council on Accreditation policies and procedures, including mandatory background checks and onboarding requirements

Employee Benefits and Requirements

• Minimum Qualifications:
• Bachelors degree in health or human service field, including Nursing, Social Work, Psychology, Community Mental Health, or related field
• A minimum of two years of experience in a healthcare or behavioral health setting working with vulnerable populations
• Written and oral fluency in English required
• Demonstrated interpersonal and communication skills, including ability to develop youth-family care plans with well-defined goals and objectives
• Ability to interact with diverse people, including health home members, their families, and community service providers
• Demonstrated agility, initiative, and ability to work independently and efficiently, with effective organizational and time management skills
• Adaptability with regard to scheduling, service location, travel, and responding to family needs
• Ability to promptly implement service improvement strategies
• In-depth familiarity with community health, behavioral health, and social services systems, organizations, and resources
• Strong working knowledge of psychiatric rehabilitation, chronic medical conditions, and pharmacology
• Fluent in various computer applications, including Word, Excel, and electronic health records
• Experience with Netsmart preferred
• CANS-NY certification and familiarity preferred
• Bi-lingual ability preferred
• Requires travel; must possess valid NYS drivers license and agency-required level of auto insurance coverage and be able to travel frequently within the eight-county WNY region

Why Youll Love Working Here

• 35 hours per week, hybrid, flexible schedule
• 25 PTO days per year, with PTO prorated based on start date
• 13 paid holidays per year, with part-time holiday pay depending on the employees regular schedule
• Medical, dental, and vision insurance plans
• 403b retirement plan with employer contribution after six months
• Employer-paid life insurance and Employee Assistance Program (EAP)
• Training and development opportunities

Equal Opportunity Employer

Catholic Charities of Buffalo is committed to providing equal employment opportunities to all individuals regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. Catholic Charities of Buffalo will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless such accommodations would impose an undue hardship on the operation of the business. If you require reasonable accommodation during the application or interview process, please contact recruitment@ccwny.org.