Health Operation Support Team Health Service Administrator (O-6 Billet) Supervisory

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Health Operation Support Team Health Service Administrator (O-6 Billet) Supervisory

Department of Homeland Security

Immigration and Customs Enforcement

ICE Health Service Corps (IHSC)

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

Health Operations Support Team Health Services Administrator provides mobile assistance for daily healthcare operations in IHSC-staffed facilities and special missions. They ensure compliance, manage personnel, monitor contracted services, & support IHSC initiatives. Requires leadership, adaptability, supervisory healthcare management expertise & up to 50% travel.

This position is only open to current USPHS officers.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Learn more about this agency

Summary

Health Operations Support Team Health Services Administrator provides mobile assistance for daily healthcare operations in IHSC-staffed facilities and special missions. They ensure compliance, manage personnel, monitor contracted services, & support IHSC initiatives. Requires leadership, adaptability, supervisory healthcare management expertise & up to 50% travel.

This position is only open to current USPHS officers.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Learn more about this agency

Overview

Help

Accepting applications

Location

2 vacancies in the following location:

Location Negotiable After Selection

No matching locations found.

Work site options

Telework eligible Yes-Situational telework may be available, based on the needs of the agency. Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $1 - $150,000 per year

Please note that the salary is dependent on the officers rank, years in service, and location of duty station.

Pay scale & grade

CC 6

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 50% or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0340 Program Management

Supervisory status Yes Federal service type This job is in the Excepted Service Represented by a union No

Drug test Yes Security clearance Other Position sensitivity and risk Critical-Sensitive (CS)/High Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number IHSC-HOU-HOST-O6-S-2026 Control number 881632000

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.

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Duties

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DUTIES AND RESPONSIBILITIES:

Responsible Health Authority

• Serves as the Responsible Health Authority (RHA), overseeing day-to-day healthcare operations, including fiscal, personnel, supply, engineering, medical records, and housekeeping functions.
• Ensure compliance with applicable policies, accreditation standards, laws, and regulations.
• Chair the local leadership team (TRIAD) alongside the Clinical Director and Nurse Manager to ensure consistent, high-quality care.
• Approve facility schedules to support mission requirements.
• Maintains a collaborative working relationship with ICE-Ero, Custody, and outside agencies as applicable.
• Serve as the point of contact for facility COOP planning and sentinel events.
• Provide staffing recommendations to ensure adequate levels based on patient care needs.
• Address patient issues, investigations, and problem resolution independently.
• Formulate and facilitate responses to patient inquiries and grievances.

Supervisory Responsibilities

• Supervise and mentor key personnel, including the Assistant Health Services Administrator (AHSA), Facility Healthcare Program Manager (FHPM), Facility Training Officer (FTO), and Facility Health and Safety Officer (FHSO).
• Provide administrative supervision to government employees within the rating chain and manage personnel issues.
• Plan, direct, organize, and coordinate administrative operations.
• Collaborate with leadership on personnel and operational matters, providing resolutions to complex issues.
• Ensure confidentiality, security, and integrity of health records.

Government Technical Monitor

• Monitor contracted services, including staffing, translation, laboratory, hazardous waste disposal, equipment inspection, radiology, and other services.
• Monitor on-site contracts to ensure services rendered are consistent with the contract.
• Collaborates with Headquarters contracting officer representative (COR) to ensure compliance with Federal Acquisition Regulations (FAR) and address technical or contractual issues.
• Review invoices and vouchers for accuracy and compliance with the Prompt Payment Act.
• Serves as local liaison for language services and laboratory service contracts.

Accreditation/Policy

• Administer and monitor policies, procedures, and objectives for IHSC programs, including staffing, training, records management, clinical services, nursing, behavioral health, pharmacy, dental, and administration.
• Develop and implement local operating procedures (LOPs) aligned with IHSC policies and accreditation standards.
• Monitor compliance with DHS/ICE/IHSC policies and accreditation standards (ACA, NCCHC, PBNDS, FDS).
• Serve as the primary representative for IHSC during incident reviews involving use of force.
• Reviews all employee files, to include training, credentialing, health and personnel to ensure compliance with IHSC policy and applicable accreditation standards.
• Ensures all employees receive an in-depth initial orientation and annual refresher training thereafter.

Monitoring and Reporting Requirements

• Ensure timely completion of required documentation, reports, and mission-related data.
• Monitor incidents, sentinel events, and potential litigation situations, documenting corrective actions.
• Ensure all required meetings are held and documented in compliance with established policies and accreditation standards.
• Monitors and ensures completion of electronic health record (eHR) daily tasks.
• Evaluate the impact of healthcare delivery through organizational assessments and operational monitoring.

Taskings

• Serve as the point of contact and liaison for facility taskings.
• Provide education and training to facility personnel on IHSC tasking processes.
• Delegate and monitor timely completion of taskings and ensure accuracy of responses.
• Submits final responses and supporting documentation.
• Manages Tasking timelines and expectations.

Resource Management

• Manage the medical facility budget and ensure fiscal responsibility.
• Iversee government-furnished property and supplies, ensuring they meet mission requirements.
• Communicate resource, equipment, personnel, and funding needs to appropriate authorities.
• Oversee the local government purchase program (P-Card) ensuring the proper level of medical equipment and supplies are available and accessible for full-time Clinic operations.
• Serves as liaison with RMU assets to address contracting issues related to services and staffing contracts.
• Maintain continuity of contracted services for daily operations.

Administrative

• Travel up to 50% to provide onsite support and consultation.
• Serve as a subject matter expert (SME) for time-sensitive data and information requests.
• Act as liaison between ICE and custody to address concerns impacting the facility.
• Represent IHSC during high-level tours, including media, Congressional, and Senatorial visits.
• Conduct special projects and program management as directed by Deputy Chief.
• Other duties as assigned.

Requirements

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Conditions of employment

• You must be a U.S. citizen to apply for this position.
• You must successfully pass a background investigation.
• You must successfully pass a drug screen.
• Males born after 12/31/59 must certify registration with Selective Service.
• Requirements by Closing Date: Unless otherwise noted, you must meet all requirements by the closing date of the announcement.
• Service Remaining Requirement Agreement: Upon appointment to this position, officers will be required to serve an 18 to 24-month commitment to IHSC.
• ASSIGNMENT PAY AGREEMENT: You must not have a current Assignment Pay Agreement. However, if you have a current Assignment Pay Agreement, it must be fulfilled within 90 days of your application submission.
• Applicants must be a current USPHS Commissioned Corps Officer. USPHS Call to Active Duty (CAD) candidates are not eligible for this position. Civilians are not eligible for this position.
• PHS officers must participate in IHSC TDY On-Call Schedule (ITOS.) ITOS is either an entire month or two 16-day periods a year where, depending on the needs of the agency, the officer is required to be available to serve.
• Please note that upon selection, the candidate must live within 50 miles of an IHSC Field Office.

Qualifications

PHYSICAL DEMANDS:

• This position is considered hazardous duty in a detention setting.
• Ability to walk unaided, jog/fast walk up to ¼ mile, and lift objects over 30 pounds.
• Perform CPR/emergency care standing or kneeling.
• Must have the ability to assist sick, injured, or aging detainees or staff exiting the building (may require lifting, dragging, wheeling, or carrying someone who weighs significantly more than self).
• Work in stressful and austere environments without physical limitations.

Education

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Masters degree in healthcare administration or related health field preferred.
• Minimum of three years of leadership experience, two years of program management experience, and two years of personnel management experience as a uniformed service officer.
• Maintenance of clinical license (if applicable) and fulfillment of licensing obligations.
• Eligible for DHS Secret Clearance, U.S. Government Official Passport, Level II Contracting Officer Representative (COR) Certification (within 12 months of hire), and CPR/BLS certification.
• Knowledge of healthcare delivery systems and issues affecting special populations.
• Flexibility and adaptability to sudden changes in schedules and requirements.
• Strong decision-making, analytical, and problem-solving skills.
• Ability to respond 24/7 to staff for consultation.
• Correctional health experience preferred.

Additional information

Administrative Duties Continued

• Conducts all facility tours, including media, Congressional and Senatorial offices, representing IHSC.
• Participate in workgroups or committees as directed by Deputy Chief or Chief of HOU.

This position is located within the Department of Homeland Security (DHS), Immigration and Customs Enforcement (ICE), Enforcement and Removal Operations (ERO), ICE Health Service Corps (IHSC), Office of Deputy Assistant Director of Health Systems Support (DAD-HSS), Health Operations Unit (HOU). The Health Operation Support Team (HOST) Health Services Administrator (HSA) will report directly to the Deputy Chief of Health Operations. This is a supervisory program management officer position.

Incumbent serves as a Health Services Administrator for the Health Operations Unit. The incumbent is responsible for providing administrative oversight and operational support to IHSC facilities across the nation. The HSA plays a critical role in ensuring compliance with policies, accreditation standards, and regulations, while driving improvements in healthcare delivery and operational efficiency. This position may also involve serving as Officer in Charge (OIC) for newly established or temporary medical operations.

IHSC provides direct care daily to approximately 15,300 detainees housed at 17 designated facilities throughout the nation. The health care provided includes medical, dental, and mental health care, and public health services. IHSC provides medical case management and oversight for an additional 22,600 detainees housed at approximately 112 non-IHSC staffed detention facilities daily across the country. In addition, IHSC oversees the financial authorization and payment for off-site specialty and emergency care services for detainees in ICE custody. The ICE detainee population is approximately 34,000 detainees daily, with an average length of stay of approximately 30 days, surpassing 400,000 detainees annually. IHSC provides medical support during ICE enforcement operations in the air, on the ground and at sea.

SUPERVISORY CONTROLS:

The incumbent reports to the IHSC Deputy Chief of HOU, with the IHSC Chief of HOU serving as the second-line supervisor and rating official. Assignments are broadly defined, requiring independent planning, organization, and decision-making. Work is reviewed for attainment of objectives, with judgment and innovation required to adapt guidelines and policies to specific situations

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

We will review your resume and supporting documentation to ensure you meet the minimum qualification requirements. You may be selected for an interview at the hiring authoritys discretion. You will be notified of selection or non-selection.

Benefits

Help

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required documents

Required Documents

Help

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

• Cover Letter/Letter of Interest.

• Degrees. (Place under "Diploma/GED")

• Professional license. (If applicable)

• Additional professional certificates. (If applicable)

• Three professional references. (i.e., name, title and contact information)

• Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")

• You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.

• A copy of your Certificate of Investigation (located in your eOPF).

• *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")

• For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.

• Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2026.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Agency contact information

IHSC Recruiting

Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service

500 12th Street SW

Washington, DC 20536

US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

To apply for this position, you must provide a complete Application Package. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position.A complete application includes:

U. S. Public Health Service Officers

• Cover Letter/Letter of Interest.

• Degrees. (Place under "Diploma/GED")

• Professional license. (If applicable)

• Additional professional certificates. (If applicable)

• Three professional references. (i.e., name, title and contact information)

• Official USPHS Promotion CV - e.g., relevant experience, education, training. (Place under "USPHS Promotion CV")

• You may provide a civilian resume in addition to the USPHS Promotion CV to capture all relevant work experience.

• A copy of your Certificate of Investigation (located in your eOPF).

• *Three most recent Commissioned Officer Effectiveness Reports (COER). (Place under "Performance Appraisal")

• For current IHSC PHS officers, IHSC Recruiting requires applicants to provide a copy of your current Service Remaining Requirements Agreement.

• Indicate if you have an Assignment Pay (AP) Agreement and the date of the end of your AP Agreement. If you do not, please submit a memo attesting to no AP in the Assignment Pay (AP) Agreement section in the documents section of application.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

Help

To apply for this position, you must submit the required documentation outlined under the REQUIRED DOCUMENTS section below.

The complete initial Application must be submitted by 11:59 PM (EST) on 09/30/2026.

PLEASE NOTE: If your materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

Expand Hide how to apply

Agency contact information

IHSC Recruiting

Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service

500 12th Street SW

Washington, DC 20536

US

Next steps

Once you submit your application, we will assess your experience and training, identify the best-qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email after each of these steps has been completed. Your status will also be updated on USAJOBS throughout the process. To check your status, log on to your USAJOBS account, click on "Application Status," and then click "More Information." We expect to make a job offer within 60 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation. View more information on applying for federal employment.

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Immigration and Customs Enforcement

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws, safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a comprehensive workforce spanning hundreds of occupations. Make an impact; join DHS.

The mission of U.S. Immigration and Customs Enforcement (ICE) is to protect America from the cross-border crime and illegal immigration that threaten national security and public safety. ICE focuses on smart immigration enforcement, preventing terrorism, and combating the illegal movement of people and goods. ICE is the principal investigative arm of DHS and the second largest investigative agency in the federal government. Created in 2003, through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE has more than 20,000 employees in more than 400 offices in the United States and around the world. ICE is a key component of the DHS layered approach to protecting our nation from a wide range of threats. For additional information about ICE and career opportunities, please visit www.ice.gov.

Agency contact information

IHSC Recruiting

Email IHSCrecruiting@ice.dhs.gov Address ERO-DRO-IHSC Public Health Service

500 12th Street SW

Washington, DC 20536

US

Visit our careers page

Learn more about what its like to work at Immigration and Customs Enforcement, what the agency does, and about the types of careers this agency offers.

https://www.ice.gov/detain/ice-health-service-corps

Summary

Health Operations Support Team Health Services Administrator provides mobile assistance for daily healthcare operations in IHSC-staffed facilities and special missions. They ensure compliance, manage personnel, monitor contracted services, & support IHSC initiatives. Requires leadership, adaptability, supervisory healthcare management expertise & up to 50% travel.

This position is only open to current USPHS officers.

USPHS Call to Active Duty (CAD) candidates are not eligible for this position.

Learn more about this agency

Overview

Help

Accepting applications

Location

2 vacancies in the following location:

Location Negotiable After Selection

No matching locations found.

Work site options

Telework eligible Yes-Situational telework may be available, based on the needs of the agency. Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $1 - $150,000 per year

Please note that the salary is dependent on the officers rank, years in service, and location of duty station.

Pay scale & grade

CC 6

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Full-time Travel Required 50% or less - You may be expected to travel for this position.

Appointment type Permanent

Occupations and job series

• 0340 Program Management

Supervisory status Yes Federal service type This job is in the Excepted Service Represented by a union No

Drug test Yes Security clearance Other Position sensitivity and risk Critical-Sensitive (CS)/High Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Credentialing
• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number IHSC-HOU-HOST-O6-S-2026 Control number 881632000

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