Health Plan Operations Coordinator

Health Plan Operations Coordinator

SummaCare - 1200 E Market St, Akron, OH

Full-Time / 40 Hours / Days

Hybrid

Summary:

Supports the day to day operational, and coordination activities of a health plan. Partners closely with Directors and Vice Presidents to ensure smooth execution of operational workflows, vendor engagements, financial tracking, and member focused initiatives. Plays a key role in supporting member and provider engagement, compliance, efficiency, and strong internal and external relationships across the health plan.

Formal Education Required:

a. High school diploma

b. Associates degree - preferred

Note: Education requirement may be substituted with additional experience

Experience Required:

a. Five (5) years of progressive administrative assistant, operational coordination experience, preferably in healthcare, health insurance, or a highly regulated industry.

3. Other Skills, Competencies and Qualifications:

a. High proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and virtual meeting platforms.

b. Demonstrated ability to support team members at all levels of Operations in a fast-paced environment.

c. Exceptional organizational, time management, and multitasking skills

d. Strong written and verbal communication skills

e. High emotional intelligence, professionalism, and discretion

f. Ability to work independently while collaborating across teams

g. Proactive problem solving and sound judgment

h. Adaptability and resilience in a dynamic environment

Essential Functions:

Operations & Administrative Support

• Provide operational support to Directors and Vice Presidents, including calendar management, meeting coordination and scheduling, and preparation of materials
• Track and follow up on action items, deadlines, and deliverables across multiple workstreams
• Maintain organized records, documentation, and standard operating procedures

Vendor & Contract Coordination

• Coordinate vendor onboarding, contract workflows, and routing for review and approval
• Track vendor invoices, ensure accuracy, and support timely submission for payment
• Serve as a liaison between internal teams and external vendors, including community‑based and local support partners

Financial & Budget Support

• Assist with budget tracking, reconciliation, and expense monitoring
• Support preparation of budget summaries, forecasts, and variance reports
• Ensure invoices and expenses align with approved budgets and contractual terms

Member & Community Engagement Support

• Coordinate logistics for member community events, meetings, and outreach activities
• Support ordering, tracking, and distribution of promotional and educational materials
• Collaborate with internal teams and local vendors to ensure successful execution of events and initiatives

Collaboration & Process Improvement

• Identify opportunities to streamline workflows and improve operational efficiency across the organization
• Support audits, reporting, and compliance activities as assigned
• Maintains confidentiality of protected health information (PHI)

4. Level of Physical Demands:

a. Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently

Based in Akron, Ohio, SummaCare provides Medicare Advantage, individual and family and commercial insurance plans. SummaCare has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2026 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, SummaCare is committed to building lasting relationships. Employees can expect competitive pay and benefits.

Equal Opportunity Employer/Veterans/Disabled

$23.75/hr - $28.49/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts - Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay