Health Program Representative

State of Utah - Jobs

SALT LAKE CITY, UT

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JOB DETAILS

SKILLS

Billing, Call Centers, Customer Support/Service, Dental Insurance, Genesys Solutions, Healthcare Management, Managed Care, Medicaid, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Office Equipment, Office Management, Regulations, Spanish Language, Telephone Skills, Training/Teaching, Work From Home

LOCATION

SALT LAKE CITY, UT

POSTED

1 day ago

Seeking candidates with excellent customer service skills AND medical program experience to join the Office of Managed Health Care. To provide education to Medicaid and CHIP members regarding their benefits and support members with their health/dental plan enrollments. Education is completed statewide by phone. Tobacco cessation phone education and follow-up is provided for pregnant Medicaid members. The job requires continual login to the Genesys phone system to answer calls from members and providers for plan selections and changes, access to care issues, billing problems, MyBenefits registration and eligibility issues, and a variety of other issues.Preference may be given for the following:Spanish speaking applicantsPRISM and eRep experienceSoftware proficiency- Word, Excel, PowerPoint, Google DocsMedicaid and Chip program knowledgeExcellent Phone Skills - Call center experienceSupplemental Information:This position may currently be a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion, at any time and for any reason.Effective July 1, 2021, State of Utah Employees must either reside in Utah or be in the process of relocating to within 30 days of their start date. Working ConditionsRisks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.Standard Schedule: Monday-Friday, 8:00 am - 5:00 pmPhysical RequirementsTypically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.

About the Company

State of Utah - Jobs

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