Health Services Manger

Health Services Manager Job Description

Job Title: Health Services Manager

Classification: Non-Exempt

Department: Client Service

Reporting Relationships

Reports to: Administrator

Positions Supervised: Training and Program Supervisor

Summary

The primary role of the Health Services Manager (HSM) is the management of client planning, including medication management, and healthcare management in compliance with State and Federal regulations.  This position is a strong advocate for all of Kittitas Interactive Management (KIM) clients.  The HSM oversees all medication management functions of client services. 

Essential Duties and Responsibilities

·        Manage medication management by making sure Training and Program Supervisors:

• • Oversee medication charting.
  • Pick-up 4-week cycle and new medications and review medications for any changes.
  • Set-up clients doctor appointments.
  • Assist in doctor correspondence including chart notes and/or Dr. notes.
  • Check for any side effects.
  • Check med. log for staff or client errors.
  • Check for PRN medications when taken and results.

o   Oversee documentation of health care appointments.

• Manage all aspects of healthcare management for each client, including medical insurance, doctors’ appointments, medical equipment, and keeping the track of 4 major appointment:
• • Physical
  • Vision
  • Hearing
  • Dental

·        Oversee clients MAR, oversee medication consents including release of information.

·        Maintain pharmacy communications.

·        Implement and manage all Medication Administration Records (MAR).

·        Oversee incident report, T-logs, and RCS reports, concerning medication and healthcare.

·        Maintain professional relationship with:

o   Nurse Delegator

o   Rehabs

o   Hospice

• • Hospitals
  • Clinics
  • Pharmacies

·        Manage Health and Safety Plan and meetings, including all coordination between KIM, clients, client guardians, DDA, therapist, and other interested parties.  

·        Maintain KIM and DDA medication policies.

·        Responsible for all medication disposals.

·        Manage client intake/transition regarding medication and healthcare.

·        Participate in training and developing activities on the topic of medication.

·        Maintain a high degree of confidentiality when dealing with client matters relative to organizational functions. Treat client information carefully and confidentially maintaining privacy and security at all times.  Be honest with all KIM parties, providing them clear, complete, and factual information.

• Acknowledge the needs, wants, and rights of clients with dignity and respect.
• Be aware and abide by all agency policies, procedures, and practices.
• Report promptly instances of injuries, behaviors, abuse, and safety hazards, etc. to the proper chain of command
• Be accessible and prepared to manage emergency situations whether by physically being there or via phone.

·        Assist in the management of fundraising events.

·        Manage all data collecting of KIM client medication and healthcare information.

Education and Experience

·        Minimum age of 18 years.

·        Current criminal background check, cleared by DSHS before working alone, unsupervised with clients.

• Valid driver’s license or Washington State ID.
• Must have a minimum of one year as a Training and Program Supervisor.

·        Bachelor Degree desired, but not required.

·        Ability to work with minimal supervision.

·        Excellent written and verbal communication skills.

·        Capability to adapt to a fast-changing environment.

·        Exercises time management skills to manage multiple high priority projects.

·        Ability to gain the trust and confidence of the executive and management team.

Certificates, Licenses and Registrations

• Certified Nursing Assistant (CNA), or higher credentials required.

Knowledge, Skills and Abilities

Language Skills: Excellent reading comprehension and written communication skills required.  For example:  ability to read, analyze, and interpret documents, reports, technical specifications, governmental regulations, and correspondence.  Ability to apply proper grammar, spelling, punctuation, and format to communications. Ability to present information in one-on-one, small group, and large group situations to management and staff. 

Mathematical Skills: Ability to work with basic mathematical concepts, and ability to draw and interpret graphs.

Reasoning Ability: Ability to solve a wide range of practical problems and deal with a variety of concrete and complex variables; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and ability to deal with multiple variables.

Computer Skills: Ability to operate related computer applications (i.e. word processing and spreadsheet applications), and business equipment including personal computer, copy machine, fax machine, and telephone. 

Physical Demands

Talking: Able to convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Hearing: Able to hear average or normal conversations and receive ordinary information.

Finger Dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Repetitive Motion: Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Physical Strength: Frequently required to sit, stand, and walk and occasionally required to stoop, kneel, crouch, or crawl.  Occasionally required to lift and/or move up to 20 lbs.

Your Work Place

Internally, work is normally performed in a home setting, where exposure to conditions of extreme heat/cold, poor ventilation, and fumes are very limited.  Noise level is moderate and may include sounds of normal house hold equipment (furnaces, telephones, etc.).  No known environmental hazards are encountered in the normal performance of job duties.

Intent and Function of Job Descriptions

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by management as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.