Health Services Program Manager

CLASS SPECIFICATION

Modoc County

CLASS CODE: 4025-014

CLASS TITLE: Health Services Program Manager

FLSA DESIGNATION: Non-Exempt

RANGE/STEP A-J: 303 (Step-A: $4,952 – Step-J: $7,682)

JOB SUMMARY:

Under direction, the Health Services Program Manager provides leadership, planning, coordination, oversight, and direction for one or more clinical or public health programs within Health Services. This position serves as support staff to medical providers and clinical staff by assisting with daily health service operations. The Health Services Program Manager ensures that program objectives align with departmental goals, regulatory requirements, and evidence-based healthcare practices.

DISTINGUISHING CHARACTERISTICS:

This position is responsible for the comprehensive oversight and management of one or more health programs, including the development and administration of program budgets, the establishment of goals and measurable objectives, and the implementation of evaluation and quality improvement methods. Unlike the Health Services Education Specialists, the Health Services Program Manager is accountable for ensuring program compliance with medical, clinical, and public health regulations, conducting in-depth data collection and analysis, evaluating program effectiveness, and preparing timely and accurate reports for internal and external stakeholders.

This role may require licensure or certification, depending on program focus, and provides programmatic guidance and technical support to Health Services Education Specialists, Health Services Peer Specialists, and other support staff. The position may also include direct supervision of personnel, coordination of clinical operations to optimize patient care outcomes, and program success.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. The position may not be required to perform all duties listed and may be required to perform additional, position-specific tasks.

• Develops, implements, and monitors short- and long-term goals for one or more clinical or public health programs, ensuring alignment with departmental priorities and patient care outcomes.
• Ensures program operations comply with all applicable federal, state, and local regulations, including healthcare, public health, and patient privacy requirements (e.g., HIPAA, Medi-Cal, Medicare).
• Represents Health Services programs at local, regional, and state meetings, advisory boards, and coalitions, advocating for program needs and contributing to healthcare policy discussions.
• Collects, analyzes, and maintains program data, including clinical, fiscal, and operational metrics, to prepare reports for regulatory compliance, performance evaluation, and continuous quality improvement.
• Conducts program evaluations to assess effectiveness, patient outcomes, and adherence to evidence-based practices, making recommendations for improvement.
• Guides and supervises program staff, including Health Education Specialists, Peer Specialists, and Health Coaches, ensuring that program goals, protocols, and clinical procedures are followed.
• Establishes and maintains collaborative relationships with healthcare providers, community-based organizations, public health agencies, and other stakeholders to coordinate services and optimize patient and community health outcomes.
• Provides oversight for public health and community-based initiatives, including Healthcare Coalition activities, home visiting programs, nutrition and wellness education, disease prevention, and tobacco cessation programs.
• Leads program development, policy implementation, and compliance monitoring to ensure consistent, high-quality service delivery in clinical and community settings.
• Develops and manages program budgets, monitors expenditures, and ensures efficient allocation of resources in accordance with fiscal policies and regulatory requirements.
• Provides guidance and support to clinical, administrative, and fiscal staff, ensuring smooth program operations and adherence to healthcare protocols.
• Facilitates cross-training for administrative and clinical support staff to maintain operational continuity and knowledge sharing.
• Plans, organizes, and facilitates community meetings, coalition activities, and public health outreach events.
• Assists Program and Branch Directors with strategic planning, operational oversight, and program reporting.
• Participates in state audits, compliance reviews, and regulatory inspections to ensure adherence to clinical, fiscal, and programmatic standards.
• Actively participates in key committees and workgroups, such as Cultural Competency, Quality Improvement Committee (QIC), and Fiscal Wellness, contributing to departmental initiatives and program enhancement.
• Provides direct services to clients in the area(s) to which assigned.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and ability required to satisfactorily perform the job’s essential duties and responsibilities.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA’S):

Knowledge of:

• Administrative principles and practices, including goal setting, program planning, development, implementation, and evaluation within a healthcare or public health context.
• Principles and practices of health program management, including delegation, supervision, and oversight of clinical and administrative staff to ensure high-quality, compliant service delivery.
• Techniques for understanding and effectively communicating with individuals from diverse cultural, socioeconomic, and medical backgrounds.
• Budgetary and statistical methods, data analysis, and evaluation techniques to assess program effectiveness, clinical outcomes, and operational efficiency.
• Business and healthcare computer applications, including electronic health records (EHR), scheduling systems, statistical analysis software, and reporting tools.
• Federal, state, and local healthcare regulations and funding requirements, including HIPAA, Medi-Cal, Medicare, and other public health program standards.
• Principles of grant writing, funding acquisition, and grant administration, particularly for health services or community-based programs.

Skill in:

• Developing, implementing, monitoring, and evaluating program goals, clinical initiatives, and public health interventions to improve patient care and community health outcomes.
• Supervising, training, and guiding program staff, including clinical and administrative personnel, to ensure compliance with program objectives, clinical protocols, and regulatory requirements.
• Interpreting, explaining, and applying healthcare policies, procedures, and regulations to staff, clients, and stakeholders.
• Establishing and maintaining collaborative relationships with internal teams, healthcare providers, patients, community partners, and public health agencies.
• Preparing clear, concise, and accurate medical, programmatic, and administrative reports, correspondence, grant proposals, and regulatory submissions

Ability to:

• Work effectively as part of a multi-disciplinary healthcare or public health team.
• Utilize smartphones, computers, phone systems, and remote meeting technologies to support program operations, patient care coordination, and community outreach.
• Adapt to and implement new healthcare technologies, electronic systems, and workflow tools to improve efficiency, documentation accuracy, and patient or program outcomes.
• Exercise independent judgment, problem-solving, and decision-making in clinical, administrative, and community health scenarios.
• Communicate effectively, both orally and in writing, with patients, medical staff, administrative personnel, and community stakeholders.

Required to:

• Support the vision and mission of the county and its elected and appointed officials.
• Provide courteous and timely customer service to the public as the ultimate employers.
• Provide courteous and timely customer service to other county departments and work cooperatively with other county employees.
• Adhere to the Modoc County Code of Safe Practices.

EXPERIENCE AND TRAINING:

Any combination of knowledge and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and experience would be:

Graduation from an accredited four-year college or university with a major in health education, public health, social science, public relations, community development, or a related field, and two (2) years of professional-level experience in a program or area closely related to the assigned program,

or

Six (6) years of professional-level experience in health education, public health, social science, public relations, community development, or a closely related field.

Special Requirements:

Possess a valid California Class C driver’s license. Exceptions to this requirement may be considered on a case-by-case basis. Possess a specific professional certification (such as LVN, RN, or RDH), as required by program guidelines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable employees with disabilities to perform essential duties.

Mobility to work in a typical office setting, use standard office equipment, and drive a motor vehicle to visit work sites and attend meetings; vision to read printed materials and hearing and speech to communicate in person or over the telephone.

Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

This class specification lists the major duties and requirements of the job and is not all- inclusive. Incumbent(s) may be expected to perform job-related duties other than those contained in this document and may be required to have specific job-related knowledge and skills.

All County of Modoc employees are designated Disaster Service Workers through State law (California Government Code §3100-3109). Employment with Modoc County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Work-related training as assigned and to return to work as ordered in the event of an emergency.

FLSA Status is dependent upon meeting the qualifications for the exemption test. All the following must be met for the status to be Exempt. Upon meeting the Exempt status, a certification form will need to be completed to accompany the Personnel Action Notification (PAN) form.

Approved through the county-wide reclassification survey in February 1996

The position was reclassified and approved by the Board of Supervisors on June 22, 2021. Effective: July 1, 2021

Range and step updated per approval of Memorandum of Understanding (MOU) and Salary Table on January 24, 2023

Effective: February 1, 2023

Range and step updated per approval of the side letter of agreement on March 14, 2023, to incorporate a 12% Cost of Living Adjustment (COLA)

Effective: April 1, 2023

Class specification was updated on September 12, 2023 Effective: September 12, 2023

Reclassified and approved by the Board of Supervisors on December 9, 2025 Effective: January 1, 2026