Affirmative Action, Analysis Skills, Audiology, Calibration, Centers for Disease Control and Prevention (CDC), Clinical Medicine, Communication Skills, Customer Satisfaction, Customer Support/Service, Data Analysis, Data Entry, Depth Perception, Electroacoustics, Establish Priorities, Federal Laws and Regulations, High School Diploma, Hospital, Identify Issues, Infection Control, Infectious Diseases, Interpersonal Skills, Mail Processing, Multitasking, Order Supplies, Organizational Skills, Patient Administration Systems (PAS), Patient Assessment, Patient Care, Photocopy, Policy Development, Problem Solving Skills, Procedure Development, Quality Assurance Methodology, Quality Management, Records Management, Report Distribution, Safety/Work Safety, Team Player, Telephone Triage, Testing, Training/Teaching
POSITION SUMMARY
The Audiology Health Technician works directly with the Audiologists, assisting in the provision of patient care and clinic management in order to facilitate quality audiological services at TCRHCC.
Training will be provided and managed by the Audiologists and will include several out of state trainings, online and independent study outside of work hours, training in our clinic, various hospital procedure trainings, and frequent evaluation of acquired knowledge and competence.
Qualifications:
NECESSARY QUALIFICATIONS
Education:
High School Diploma or GED
Experience:
- Fluency in Navajo and ability to translate courteously and accurately
- Must have previous clinical experience of 1 year or more
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate success in each one of the following areas:
- Positive working relationships with others and excellent customer service skills
- Demonstrated ability in working with people from all levels of discipline
- Possession of high ethical standards and no history of complaints
- Reliable and dependable; reports to work as scheduled without excessive absences
- Highly energetic with the ability to work in a fast-paced environment
- Excellent communication, both written and verbal
- Successful experience with independent work and problem solving is required.
- Willingness and ability to learn new skills and perform new tasks as they become needed in the audiology department.
- Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
- Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
- Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
- Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
This position is a sedentary job where most of the time the Incumbent is sitting in an interior medical/clinical environment. The Incumbent must be able to frequently (approximately ½ workday) sit, stand, maintain balance, and reach. They may be required to frequently lift to 10 lbs. and occasionally push and pull items no heavier than 10 pounds. The incumbent must have sensory prolonged (3/4 of the workday) ability for far, near, color vision; depth perception; seeing fine details; hearing norm speech; hearing overhead pages over a loudspeaker; and telephone use. This position requires the Incumbent to have hand manipulation ability for prolonged keyboard use; and occasional (less than ¼ workday) simple/firm grasping and fine manipulation. The position may involve exposure to hazards or physical risks which require following basic safety precautions. The Incumbent occasionally may be asked to accept a flexible schedule to meet the unit’s needs.
Mental:
The Incumbent must be able to prioritize and use good judgment. Other Mental and Emotional Requirements Incumbent must display is the prolonged ability to cope with high level of stress, concentration, handle a degree of flexibility, work alone, demonstrate high degree of patience. The position requires frequent ability to make decisions under high pressure; cope with anger/fear/hostility of others in a calm way; and work in areas that are close and crowded. This position occasionally my need to manage altercations, handle multiple priorities in stressful situations; and must be able to adapt to shift work.
Environmental:
Occasionally may be exposed to environmental concerns such as infectious diseases, chemical agents, dust, fumes, gases, extremes in temperature or humidity, hazardous or moving equipment, unprotected heights, and loud noises.
Responsibilities:
ESSENTIAL FUNCTIONS
- Interpret for Navajo-speaking patients.
- Chart and form preparation, data entry for evaluations, programming, and reports.
- Hearing aid ordering and processing.
- Prepare hearing aids for fitting: electroacoustic analysis, programming, forms.
- Perform daily equipment listening checks and set-up, complete weekly Verifit calibration, and schedule annual equipment calibrations.
- Teach patients how to use and care for their hearing aids.
- Trouble shooting hearing aid problem and perform office repair of aids.
- Patient seating, basic history, test instruction, equipment placement.
- Test assist for evaluation of young children or others needing special test techniques.
- Facilitate patient flow within the clinic and the ENT department.
- Help with transportation needs, and navigation around the hospital.
- Phone management and triage. Assist Patient Access Specialist (PAS) in arranging appropriate scheduling
- Manage department records: filing, faxing, copying, report distribution, mail, databases.
- Maintain work area in an organized, neat, and clean state.
- Monitor and order clinic supplies.
- Submit and monitor department work orders.
- Follow established departmental and hospital policies, procedures, and objectives, continuous quality improvement objectives and safety, environmental, and infection control standards.
- Assist with implementation and development of policies and programs.
- Ensure proper PPE is always worn while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
- Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
- Perform other job-related duties as required.