Health Unit Coordinator

The Health Unit Coordinator is the primary receptionist and concierge for the unit. This role creates the "first impression" guests (patients or visitors) experience during their stay from the welcome and greeting; through the check in and checkout process. During the guest's stay this position interacts closely with patients, families, physicians and the multidisciplinary team in a highly organized and professional manner. Ensures the exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. Performs a variety of clerical functions including: managing patient charts, coordination of data flow and sharing of general hospital information/directions.

Responsibilities

• Ensures exceptional patient & guest experience is achieved
• Greets patients, visitors, physicians and other hospital personnel in a professional and positive manner using ADIET skills.
• Answers patient intercoms/call light promptly and relays requests in a timely manner.
• Answers phones promptly and courteously. Listens to and anticipates the customer’s needs.
• Protects confidentiality of protected health information while working in a highly visible environment.
• Orders patient meals per patient procedure daily.
• Coordinates activities of unit to support patient care staff.
• Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions.
• Orders and maintains adequate stock of office supplies.
• Performs telephone message taking and directs communication in a timely fashion.
• Effectively uses communication systems for both routine and emergency transactions.
• Maintains unit information sources such as daily census sheets, brainboards, diet sheets, and schedules in a confidential manner.
• Interacts with other health care team members, patients and public in a prompt and courteous manner.
• Maintains order and cleanliness within the nursing station desk and supply areas.
• Works collaboratively with charge nurse to coordinate scheduling of tests, patient events, lab work and other department procedures.
• Works collaboratively with all nursing staff team members.
• Uses time efficiently and actively participates in productivity of department.
• Manages medical record and data flow within the unit to support safe patient care processes.
• Maintains medical records for all patients.
• Prepares medical records with applicable forms.
• Requests/obtains medical report information as necessary.
• Processes patient charts including admissions, transfers and discharges.
• Maintains confidentiality of all information by sharing information only with those who need to know.
• Uses computer systems to accurately and safely track patient information.
• Fulfills physician orders.
• Orders necessary equipment and services, within scope
• Checks orders for accuracy.
• Communicates order changes needed to health care provider

Required Qualifications

• 1 year Ability to deliver excellent customer service in a fast paced environment, effective communication skills, ability to prioritize and multi-task. Understands medical terminology.
• Additional skills in keyboarding, computer/PC, printer, copier, paging and multi-line telephone

Preferred Qualifications

• High School or equivalent
• 2 years customer service experience
• Previous HUC, administrative or hospitality industry experience

$22.96- $32.42 Hourly