Position Summary
The Health & Wellness Coach plays a key role in supporting patients through their Medi-Weightloss journey by providing Medi-Weightloss–specific, evidence-based nutrition education, lifestyle coaching, and accountability—while also driving program enrollment and retention through a consultative, sales-focused approach.
All coaching and counseling are delivered exclusively using Medi-Weightloss® clinical protocols and methodologies, under the direction of licensed medical providers.
The ideal candidate is sales-driven, patient-focused, tech-savvy, and thrives in a fast-paced clinical environment.
Key Responsibilities
Patient Coaching & Care Support
· Provide one-on-one coaching focused on nutrition, behavior change, lifestyle modification, and goal setting within physician-directed weight loss programs.
· Educate patients on meal planning, portion control, supplementation, and program compliance based on clinic protocols.
· Monitor patient progress, review metrics (weight, body composition, adherence), and adjust coaching strategies accordingly.
· Deliver a high-touch patient experience that supports long-term success, retention, and satisfaction.
Sales & Program Enrollment
· Conduct consultations to educate prospective patients on available programs and convert leads into enrolled patients.
· Utilize consultative selling techniques to recommend appropriate services, packages, and add-ons based on patient goals.
· Consistently meet or exceed individual and clinic sales KPIs, including enrollments, upgrades, ancillary sales and retention.
· Support promotional campaigns, referral initiatives, and community outreach efforts as assigned.
Administrative & Clerical Duties
· Accurately document patient interactions, progress notes, and program details in the electronic medical record (EMR).
· Schedule appointments, manage follow-ups, and assist with front-desk coverage as needed.
· Process payments, explain packages, and ensure accurate completion of consent forms and required documentation.
· Maintain organized patient records while ensuring HIPAA compliance and confidentiality.
Technology & Systems Utilization
· Proficiently use EMR systems, scheduling software, CRM tools, and clinic communication platforms.
· Track sales performance, patient outcomes, and follow-up tasks using clinic reporting tools.
· Utilize basic office technology (Microsoft Office/Google Workspace, email, tablets, scanners, payment systems).
Team & Clinic Support
· Collaborate closely with medical providers, clinic managers, and support staff to ensure seamless patient care.
· Participate in team meetings, ongoing training, and performance improvement initiatives.
· Support clinic operations, new patient onboarding, and special projects as assigned.
Required Qualifications
· Certification in Nutrition, Health Coaching, Wellness Coaching, or a related field OR a minimum of two (2) years of equivalent education or experience in nutrition, wellness, fitness, or health-related coaching.
· Strong sales background with demonstrated success in consultative, KPI-driven sales (healthcare, wellness, fitness, or medical aesthetics preferred).
· Minimum of 1–2 years of clerical, administrative, or front-office experience in a medical or customer-facing environment.
· Proficiency with EMR systems, scheduling software, CRM tools, and standard office technology.
· Ability to work within Illinois scope-of-practice, providing nutrition education and wellness coaching only (non-diagnostic, non-prescriptive) under physician oversight.
· Excellent interpersonal, communication, and motivational skills.
Preferred Qualifications
· Experience in a Medi-Weightloss or physician-supervised weight management clinic.
· Bilingual (Spanish/English) strongly preferred, not required.
· Knowledge of behavior change principles, motivational interviewing, or lifestyle medicine.
Skills & Competencies
· Sales-driven, goal-oriented mindset with strong closing skills
· Ability to build rapport and trust quickly with diverse patient populations
· Strong organizational and time-management skills; ability to multitask in a fast-paced clinic environment
· Detail-oriented with strong documentation and follow-through
· Professional, empathetic, and patient-centered approach
Work Environment & Schedule
· Part-time position with the opportunity to transition to full-time based on performance and clinic needs
· Clinic-based role with regular interaction with patients and providers
· Requires some evenings and weekend availability
· Standing, walking, and light lifting may be required
Compensation & Growth
· Competitive hourly compensation based on experience
· Opportunity for advancement into full-time or leadership roles as the clinic grows
· Ongoing training in Medi-Weightloss protocols, sales systems, and patient engagement
Pay: $25-$30/hr