Healthcare Account Manager
Tampa, FL (Home base)
Job Type: Full-Time | Direct Hire
Setting: Field-Based — Regular In-Person Facility Visits Required
Industry: Ancillary Healthcare Services | Long-Term Care | Skilled Nursing Facilities
Compensation: $85,000–$100,000 Base Salary + Up to $20,000 Annual KPI Bonus ($5,000 per quarter)
About the Role
We are a fast-growing ancillary healthcare services company delivering audiology, podiatry, and specialty care directly to residents inside skilled nursing facilities (SNFs) and long-term care (LTC) communities across Florida. We are seeking an experienced Healthcare Account Manager to own and oversee a portfolio of 125 to 150 active facility accounts.
This role is built for a detail-oriented, data-driven relationship manager who takes ownership of every aspect of service delivery — ensuring every eligible resident is seen, every contractual commitment is met, and every facility partner has full visibility into performance. You will deliver a white-glove experience to facility leadership, acting as a trusted advisor who knows what is happening inside each building and brings solutions before problems escalate.
The ideal candidate combines strong interpersonal skills with a command of technology and analytics, and a drive to grow the scope of services delivered within their portfolio.
Job Duties
- Manage a portfolio of 125–150 active skilled nursing and long-term care facility accounts, ensuring full contractual compliance including provider visit frequency and complete resident census coverage.
- Serve as the primary point of contact for facility leadership — delivering a white-glove service experience through proactive communication, regular in-person visits, and a deep understanding of each facility's needs and performance.
- Track and analyze account-level data including visit frequency, resident enrollment, referral volume, and service delivery metrics to identify gaps, flag issues, and drive continuous improvement.
- Conduct Quarterly Business Reviews (QBRs) with each facility — four per year — presenting performance data, sharing resident outcomes, and aligning on service expectations and growth opportunities.
- Identify, escalate, and resolve service delivery issues quickly, serving as a proactive problem-solver who keeps facility relationships strong and service delivery on track.
- Drive service line expansion within existing accounts by identifying unmet resident care needs and introducing additional specialties — beginning with podiatry — to grow the scope of services at each facility.
- Leverage CRM and reporting tools to maintain accurate account records, monitor portfolio health, and provide facility partners with timely, data-backed reporting on service performance.
Minimum Qualifications
- Bachelor's degree in Business, Marketing, Healthcare Administration, or related field; equivalent professional experience considered
- 3+ years of account management, customer success, or relationship management experience with demonstrated retention and growth results
- Proven track record managing large account portfolios with measurable performance outcomes
- Experience in long-term care, skilled nursing, home health, or ancillary healthcare services strongly preferred
- Valid Florida driver's license and ability to drive regularly within assigned Florida region for facility visits and in-person QBRs
- Proficiency with Monday.com, Microsoft Office Suite, and CRM documentation tools
- Strong presentation skills and professional executive presence in facility-level conversations with NHAs, SSDs, and DONs
Preferred Qualifications
- Experience growing revenue within existing healthcare or LTC accounts through service line expansion
- Background in account management within a multi-service-line ancillary care or healthcare services company
- Prior QBR facilitation experience with facility-level or healthcare executive audiences
- Existing professional relationships with LTC facility NHAs, SSDs, BOMs, or DONs in Florida
Core Competencies
- Contract compliance and full census service delivery
- White-glove client relationship management and executive facility presence
- Data analysis and performance reporting
- Proactive problem identification and resolution
- Clear, professional communication across all levels of facility leadership
- Technology proficiency and CRM discipline
- Service line expansion within existing accounts