Healthcare Call Center Representative - Remote California

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking Healthcare Call Center Representatives to provide exceptional customer service and support members with questions regarding healthcare benefits, eligibility, and available services.

This is a 100% remote position; however, candidates must reside in the state of California.

In this role, youll serve as a trusted resource by helping members navigate important healthcare programs while delivering a positive, professional experience. If youre passionate about helping others and thrive in a fast-paced call center environment, wed love to hear from you.

Your role in our mission

• Answer inbound member calls and provide accurate information regarding healthcare benefits, eligibility, and available services.
• Research member inquiries, resolve issues, and respond within established service level agreements (SLAs).
• Accurately document member interactions, resolutions, and follow-up activities within the customer relationship management (CRM) system.
• Collaborate with team members, leadership, and business partners to resolve member concerns and deliver an exceptional customer experience.
• Conduct outbound calls to members as needed to provide updates, obtain additional information, or support business initiatives.

What were looking for

• Must reside in the state of California.
• Experience working in a high-volume inbound call center or customer contact center environment.
• Strong verbal and written communication skills with a passion for helping others.
• Ability to provide professional, customer-focused service while handling a high volume of member interactions.
• Comfortable navigating multiple computer applications, CRM systems, and telephone technology while assisting customers.

What you should expect in this role

• Work remotely from your home office while supporting members throughout California.
• Spend the majority of your day assisting members by telephone while navigating multiple computer systems.
• Receive comprehensive training, ongoing coaching, and opportunities for professional growth.
• Join a collaborative team committed to delivering exceptional customer service and improving healthcare experiences.
• Make a meaningful impact by helping members access the healthcare information and services they need.
• This posting is intended for pipelining. We will accept applications on an ongoing basis.

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The pay range for this position is $40,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.