Healthcare Client Services Coordinator

Job Title: Healthcare Client Services Coordinator

Job Description

We are seeking a dedicated Healthcare Client Services Coordinator to join our team. In this role, you will play a crucial part in supporting healthcare operations by responding to and resolving customer inquiries using our ticketing system. You will troubleshoot login issues, assist hospital staff with platform navigation, and provide guidance on best practices for case management and scheduling.

Responsibilities

• Respond to and resolve customer inquiries via the ticketing system.
• Troubleshoot login issues and escalate complex cases as needed.
• Assist hospital staff with navigating workflows within the platform.
• Provide guidance on best practices for case management and scheduling.
• Understand medical terminology to effectively communicate with hospital systems.
• Understand the workflows of Sterile Processing Departments and Operating Rooms to better assist customers.
• Escalate unresolved issues to the appropriate technical team.

Essential Skills

• 1-2 years of experience in customer service within a healthcare setting.
• Familiarity with medical terminology and processes.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Additional Skills & Qualifications

• Bachelors Degree preferred.
• Experience in call centers, data entry, and administrative support.
• Knowledge of healthcare troubleshooting, medical devices, and medical billing.

Work Environment

Join a collaborative and supportive team environment that offers the opportunity to make a real impact in healthcare operations. Our growing business needs provide a dynamic and fast-paced workplace where you can thrive.

Job Type & Location

This is a Contract to Hire position based out of Cleveland, OH.

Pay and Benefits

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Cleveland,OH.

Application Deadline

This position is anticipated to close on Jul 10, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.