Healthcare Customer Service Representative

Volt is immediately hiring for HealthcareCustomer Service Representativesin Cary NC. Full-time & Part-time schedules available Competitive pay20.40 - 22.00 per hourAs aHealthcare Customer Service Representative you will Answer high-volume inbound calls from patients and customers regarding prescription status billing questions account information and shipment updates Make outbound calls to coordinate medication deliveries and collect payment information Maintain accurate patient records and documentation within internal systems Assist patients with prescription refills medication shipment tracking and insurance-related inquiries Resolve customer concerns while providing exceptional patient care and support Escalate clinical questions to pharmacists nurses and healthcare professionals as appropriate Document detailed call notes and customer interactions Support prescription fulfillment and healthcare operations through accurate data entry Report adverse events and product complaints according to company guidelines Achieve quality productivity compliance and customer satisfaction goalsThis is a full-time or part-time opportunity.SchedulesFull-Time Monday - Friday1130 AM- 800 PMPart-Time Monday Tuesday and Friday800 AM- 430 PMPaid Training Monday - Friday 900 AM -530 PM8-12 weeksRequired Qualifications Minimum 1 year of recent high-volume call center experience Minimum 1 year of customer service experience Ability to type at least 35 WPM accurately Strong communication active listening and problem-solving skills Experience handling inbound and outbound calls Proficiency with Microsoft Word Excel and Outlook Strong data entry and documentation skills Ability to multitask in a fast-paced customer service environment Excellent attention to detail and organizational skills Proven attendance record and schedule adherencePreferred Qualifications Healthcare customer service experience Pharmacy support experience Patient services or patient coordinator experience Medical office or healthcare administration experience Insurance verification or claims support experience Administrative or clerical experience Knowledge of prescription processing and medication fulfillment Experience maintaining confidential patient recordsPay Rate20.40 - 22.00per hourPay range offered to a successful candidate will be based on several factors including the candidates education work experience work location specific job duties certifications etc.Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information and we will be back in touch as soon as possible.Benefits Volt offers benefits based on eligibility that include the following health dental vision term life short term disability AD&D 401k Sick time and other types of paid leaves as required by law Employee Assistance Program EAP.Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race color religion or belief national origin citizenship social or ethnic origin sex age physical or mental disability veteran status marital status domestic partner status sexual orientation or any other status protected by the statutes rules and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment please email hr_deptvolt.com or call 866 -898-0005. Please indicate the specifics of the assistance needed.Volt does not discriminate against applicants based on citizenship status immigration status or national origin in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance the Los Angeles Fair Chance Initiative for Hiring Ordinance and other applicable laws.By applying for this job you agree to receive calls AI-generated calls text messages or emails from Innova Solutions and its affiliates and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at volt-information-sciences-privacy-policy.pdf