Healthcare Customer Service Representative

Job Title: Remote Healthcare Customer Service Representative (Flexible Hours)

Company: Associated Physicians GroupDepartment: Patient Support ServicesLocation: Remote U.S. BasedEmployment Type: Full-Time or Part-TimeSchedule: Flexible Hours (including evenings/weekends if preferred)

Position Overview:

Associated Physicians Group is seeking compassionate, detail-oriented individuals to join our Patient Support Team as Remote Healthcare Customer Service Representatives. This role offers the flexibility to create a work schedule that fits your life whether you're an early bird, a night owl, or managing other responsibilities. You'll help patients navigate their care journey, schedule appointments, understand their benefits, and resolve billing inquiries from the comfort of your home.

️ Key Responsibilities:

• Answer inbound calls, emails, and chats from patients regarding appointments, insurance, billing, and general inquiries.

• Schedule and reschedule patient appointments using our electronic medical record (EMR) system.

• Verify insurance information and assist with pre-authorizations when necessary.

• Handle patient billing inquiries and guide them through payment options.

• Escalate complex concerns to the appropriate departments while maintaining a warm and professional tone.

• Ensure all patient data is handled in accordance with HIPAA standards.

• Maintain accurate documentation of interactions in real time.

What You Need to Succeed:

• High School Diploma or GED required.

• 1+ year experience in a healthcare customer service or administrative support role.

• Proficiency in EMR platforms (e.g., Epic, AthenaHealth, Cerner) is preferred.

• Strong communication and problem-solving skills.

• Ability to work independently and stay organized in a remote setting.

• Reliable internet and a quiet home workspace.

Scheduling Flexibility Includes:

• Choice of 4, 6, or 8-hour shifts

• Option to work weekends, evenings, or split shifts

• Minimum commitment: 20 hours per week

What We Offer:

• Competitive hourly pay: $18$25/hr based on experience and availability

• Medical, dental, and vision benefits (for eligible employees)

• Paid training and continuing education opportunities

• 401(k) with company match (for eligible employees)

• Work-from-home stipend

• Supportive and inclusive team environment

About Associated Physicians Group:

APG is a privately owned medical practice with over 25 years of service in the Metro East St. Louis area. They offer a collaborative environment with a focus on work-life balance and professional development. APG provides a comprehensive approach to patient care, integrating services such as primary care, physical therapy, and interventional joint and spine care .