Healthcare Customer Service Specialist – Remote
Location: 100% Remote – United States
Employment Type: Contract – Approximately 3 Months
Schedule: Full-Time
Start Date: September 8, 2026
Work Environment: Remote – Bring Your Own Equipment (BYOD)
About the Opportunity
We are seeking dependable, customer-focused professionals to join a fully remote healthcare customer service team. In this role, you will assist members and patients by phone, helping them navigate questions, locate information, and better understand available healthcare resources.
This is a high-volume customer service environment that is ideal for someone who communicates clearly, enjoys helping others, and is comfortable navigating multiple computer systems while speaking with customers.
IMPORTANT: This is a Bring Your Own Device (BYOD) position. Candidates must have their own qualifying Windows computer, wired headset, smartphone, and high-speed wired home internet connection.
What You'll Do
- Handle a high volume of inbound customer service calls from members and patients
- Provide professional, courteous, and accurate assistance
- Help callers locate information needed to make healthcare-related decisions
- Respond to routine questions using established resources, procedures, and training materials
- Navigate computer systems while actively speaking with customers
- Document customer interactions accurately and completely
- Refer or transfer callers to the appropriate resources when additional assistance is required
- Follow established policies, procedures, privacy requirements, and call-handling guidelines
- Maintain strong attendance, schedule adherence, and productivity in a remote environment
- Participate in virtual training and successfully complete required system and call-quality testing
What We're Looking For
- Previous customer service, call center, healthcare, insurance, or member services experience preferred
- Strong verbal communication and active listening skills
- Comfortable handling back-to-back inbound calls
- Ability to learn new systems and navigate multiple applications simultaneously
- Strong computer skills and data-entry accuracy
- Ability to work independently in a professional home workspace
- Dependable attendance and ability to remain engaged throughout scheduled shifts
Bring Your Own Equipment – Required
Equipment is NOT provided for this position. Before starting, you must have access to equipment that meets the program's technical requirements.
Computer
- Windows 10 or higher
- Intel i5, AMD Ryzen 5, or better processor
- Minimum 16 GB RAM
- Minimum 256 GB SSD with at least 50 GB available
- USB Gen 2 or newer port
- MacBooks, Chromebooks, iPads, and tablets are not compatible
Internet
- Minimum 50+ Mbps download / 15+ Mbps upload
- Must use a wired Cat5e Ethernet connection
- Traditional wired home internet service is required
- Cellular-based internet providers/hotspots are not permitted
- Candidates will be required to complete and provide screenshots of internet speed tests
Headset
- Wired USB headset with microphone
- Bluetooth headsets are not permitted
- Equipment may be tested during training to confirm sufficient call quality
Smartphone
- Android or Apple smartphone
- Working camera
- Ability to download applications required for daily system login
Why Consider This Opportunity?
- 100% remote
- Full-time hours
- Healthcare customer service experience
- Structured virtual training
- Opportunity to build experience supporting members and patients
- Potential for the assignment to extend based on business needs and performance
Before You Apply
Please confirm that you have, or are willing to obtain before your start date, all required computer equipment, wired internet access, headset, and smartphone.
Candidates who do not meet the technical and equipment requirements will not be able to participate in the assignment.
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