Healthcare First Responder & Customer Service Representative

Job Overview

We are seeking a customer-focused and highly organized Healthcare First Responder to join our client's team in Scarborough. This role serves as the first point of contact for patients and providers, ensuring efficient communication and exceptional service across the organization.

This is a temp-to-hire (12-week contract) opportunity that would transition to an internal position for the right candidate.

Position Details

• Full-time Monday through Friday, 8:30am to 5:00pm (40 hours per week)
• 100% on-site in Scarborough, ME

Duties

• Answer and manage incoming calls in a professional and timely manner.
• Route calls and inquiries to the appropriate departments.
• Provide front desk coverage, including greeting and assisting patients and visitors.
• Process and coordinate patient referrals.
• Schedule patient appointments and maintain accurate calendars.
• Support daily administrative operations and maintain accurate documentation.
• Deliver excellent customer service to patients while handling multiple priorities in a fast-paced healthcare environment.