Healthcare - Front Desk Receptionist

Healthcare Front Office Coordinator/ReceptionistWe are seeking a dedicated and skilled Front Desk Coordinator to join our healthcare team. TLC Vascular is a physician led private practice Vascular/Cardiology group with offices in Sacramento, Carmichael, and Roseville. As the Front Desk Receptionist, you are at the forefront of our customer service, and the bridge between the office and billing department. The perfect candidate would possess the following:A thorough understanding of Customer serviceFront Office ExperienceKnowledge of eligibility, referrals/authorizations processDuties:Greet and assist patients and visitors with top-level customer serviceUtilize the EMR to enhance customer experienceAnswering inbound telephone callsRegister all patient demographics and Insurance informationObtain necessary paperwork including informed consentsMaintains confidentiality of patent PHI according to practice and HIPAA guidelinesScheduling, reschedule and cancel appointments as necessaryCommunicate with insurance for eligibility, referrals/authorization for all upcoming appointmentsCollect Co-Pays; work with billing department to resolve patient balancesProcess medical record requestsDocuments information with accuracy and appropriate level of detail in EMRMaintain clean and safe work environment for patients and visitorsPartners with other departments to support including cross-training where applicableOther duties as necessaryQualifications:Excellent and strong communication skills both written and verbalEmpathize and demonstrate concern for patient's problems and well-beingWorks week with others in a team environmentPossesses good problem-solving skillsDetailed oriented, with the ability to prioritize work assignments, able to work independentlyKnowledge of Microsoft Outlook, Teams a plusKnowledge of eCW a plusEducation and ExperienceHigh School Diploma or equivalentPrior experience in a healthcare setting preferredPrior experience in customer service preferredJob Type: Full-time Pay: $20-24 with Benefits *Fast Pace Environment*  

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