Job Description
IT Manager - Healthcare
Are you looking to make a difference in patients’ lives with a company that values your expertise? Join us in our mission of delivering compassionate healthcare where it matters most –at home.
Pinnacle Home Care, Florida’s largest independent Medicare-certified home health provider, has been delivering high-quality, patient-centered care for over two decades, and we’re looking for an IT Manager to join our award-winning team.
Requirements:
Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Technology, or equivalent experience preferred.
- Minimum five (5) years of progressive IT leadership experience.
- Experience managing Service Desk, Infrastructure, Endpoint Management, or Technology Operations teams.
- Strong knowledge of Microsoft 365, Azure, Intune, Identity Management, and cloud-based technologies.
- Working knowledge of cybersecurity principles and operational security practices.
- Familiarity with ITIL service management principles.
- Strong analytical, organizational, and problem-solving abilities.
- Excellent verbal, written, and executive communication skills.
- Healthcare technology experience preferred.
- Home Health, Hospice, or Post-Acute Care experience is preferred.
- Knowledge of HIPAA security and compliance requirements preferred.
- Preferred Certifications: Microsoft Certifications - Azure Certifications - ITIL Foundation or higher - CompTIA Security+ - Cisco Certifications - Other relevant industry certifications.
Key Responsibilities:
- Lead and manage daily IT operations across all supported locations and departments.
- Ensure reliable delivery of technology services supporting clinical, operational, and administrative teams.
- Monitor and improve service delivery performance through established KPIs and operational metrics.
- Develop scalable support models that support organizational growth.
- Drive operational excellence through standardization, automation, and process improvement.
- Oversee Service Desk operations and end-user support services.
- Establish and maintain service level expectations and performance standards.
- Monitor ticket volumes, aging, trends, and resolution effectiveness.
- Champion a customer-focused support culture that delivers timely, professional, and effective service.
- Ensure knowledge management practices and support documentation remain current and effective.
- Oversee administration and support of Microsoft 365, Azure, Endpoint Management, Identity Management, Teams Phone, and collaboration platforms.
- Partner with internal and external resources to maintain network, server, cloud, and endpoint technologies.
- Ensure technology systems remain secure, reliable, and available.
- Support technology upgrades, deployments, and lifecycle management activities.
- Partner with Technology Leadership to strengthen the organization’s cybersecurity posture.
- Support vulnerability remediation, endpoint compliance, access management, and security best practices.
- Participate in incident response activities and technology risk mitigation efforts.
- Promote security awareness and compliance throughout the organization.
- Support HIPAA compliance and protection of company and patient information.
- Maintain and periodically test disaster recovery and business continuity procedures.
- Participate in emergency response planning and technology recovery efforts.
- Ensure critical systems and operational processes can be restored within established recovery objectives.
- Manage technology vendor relationships and service performance.
- Assist with contract reviews, renewals, and vendor evaluations.
- Support technology budgeting and cost optimization initiatives.
- Identify opportunities to maximize value while maintaining operational effectiveness.
- Lead, mentor, coach, and develop technology team members.
- Foster a culture of accountability, ownership, collaboration, and continuous learning.
- Conduct performance evaluations, goal setting, and development planning.
- Develop cross-training initiatives and succession planning strategies.
- Promote employee engagement and professional growth.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Evaluate emerging technologies and recommend solutions that support business objectives.
- Participate in strategic technology planning initiatives.
- Support organizational change management and adoption efforts.
Benefits:
Why Choose Pinnacle?
- Personalized, One-on-One Care: Help patients heal and regain their independence by delivering individualized care in the comfort of their homes.
- Growth & Stability: Over two decades as Florida’s largest independent home health agency.
- Ongoing Professional Development: Free Continuing Education Units (CEUs) to support licensure and career advancement.
- Competitive Benefits & Perks: Including an employee referral program where you can earn rewards.
- Recognized Excellence: Ranked as a USA Today Top Workplace.
- Supportive & Fun Culture: Join a collaborative, forward-thinking team that values both professional excellence and personal fulfillment.
Pinnacle promotes an inclusive environment and is an equal opportunity employer. We prohibit discrimination or harassment based on race, religion, age, gender, national origin, disability, veteran status, or other legally protected characteristics.
Be part of a company that empowers clinicians to make a difference in the lives of over 10,000 patients across Florida every day. Apply now!
Numbers & Facts
| Location | Oldsmar, Florida |
| Industry | Healthcare Services |
| Company Size | 50 to 99 employees |
| Year Founded | 2011 |
| Website | http://www.pinnaclehcri.com |
About Company
Pinnacle Home Care is dedicated to providing excellent healthcare to people in their homes through its commitment to clinical and services excellence. The home health services are designed to restore acutely ill, convalescing and disabled people to their maximum potential for good health and independent functioning.
Our team of licensed professionals includes registered nurses, home health aides, physical therapists, speech therapists and occupational therapists. Every member of our team provides personal care, delivered with skill, reliability and respect.
Pinnacle Home Care seeks to promote the understanding of good health practices; to prevent unnecessary hospitalization; and to facilitate early hospital discharge by providing technically feasible treatment in a therapeutic home environment.
Skills
- Acute Careunmatched
- Administrative Skillsunmatched
- Analysis Skillsunmatched
- Automationunmatched
- Best Practicesunmatched
- Budgetingunmatched
- Business Operationsunmatched
- Business Supportunmatched
- Change Managementunmatched
- Cisco Certificationsunmatched
- Clinical Supportunmatched
- Cloud Computingunmatched
- Coachingunmatched
- Communication Skillsunmatched
- CompTIA Security+unmatched
- Computer Scienceunmatched
- Contract Reviewunmatched
- Cost Controlunmatched
- Cross-Trainingunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Disaster Recoveryunmatched
- Emergency Planningunmatched
- Emergency Responseunmatched
- Emerging Technologyunmatched
- HIPAA (Health Insurance Portability and Accountability Act)unmatched
- Health Information Managementunmatched
- Health Information Technologyunmatched
- Healthcareunmatched
- Healthcare Managementunmatched
- Healthcare Providersunmatched
- Help Deskunmatched
- Home Careunmatched
- Hospice Careunmatched
- ITIL (IT Infrastructure Library)unmatched
- Identity Data Managementunmatched
- Incident Responseunmatched
- Information Technology & Information Systemsunmatched
- Internet Securityunmatched
- Knowledge Managementunmatched
- Leadershipunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Medical Recordsunmatched
- Medicareunmatched
- Mentoringunmatched
- Metricsunmatched
- Microsoft Certificationsunmatched
- Microsoft Windows Azureunmatched
- Network Administration/Managementunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Operational Supportunmatched
- Operationsunmatched
- Operations Managementunmatched
- Operations Processesunmatched
- Operations Security (OPSEC)unmatched
- Organizational Skillsunmatched
- Patient Careunmatched
- Performance Analysisunmatched
- Performance Goal Settingunmatched
- Performance Managementunmatched
- Performance Metricsunmatched
- Performance Reviewsunmatched
- Pinnacleunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Quality of Careunmatched
- Regulatory Complianceunmatched
- Risk Managementunmatched
- Scalable System Developmentunmatched
- Service Deliveryunmatched
- Strategic Planningunmatched
- Succession Planningunmatched
- Supplier Relationship Management (SRM)unmatched
- Support Documentationunmatched
- System Operationsunmatched
- Technical Deliveryunmatched
- Technical Leadershipunmatched
- Technical Operationsunmatched
- Technical Strategyunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Vendor/Supplier Evaluationunmatched
- Vendor/Supplier Relationsunmatched
- Writing Skillsunmatched
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