ESSENTIAL DUTIES AND RESPONSIBILITIES
· Coordinate pre-admission and admission processes by obtaining pertinent information from patients and/or family members, referral sources, and centralized intake for admission and complete admission paperwork with family and patient.
· Verify that the patient room, etc. is ready prior to admission.
· Sustain contact and provide support to patient/families to include help in dealing with the patient’s transition.
· Provide frequent visits to new admissions to provide a consistent and well received patient experience.
· Orient the patient to the center environment.
· Participate in center’s IDT (Interdisciplinary Team) to assist in healthcare navigation needs.
· Maintain frequent contact with center’s central intake coordinator(s) within designated response times.
· Coordinate back up plans for outreach, tours and admissions processes for nights and weekends.
· Oversee development of center’s strategic outreach plans and activities.
· Develop partnerships and consistent communication flows with affiliated healthcare partners/navigators/advocates related to delivering the appropriate level of care, in the most appropriate setting and at the most appropriate time based on patient’s needs.
· Performs other duties as necessary to ensure the success of the System.
SKILLS AND ABILITIES
· Maintain up-to-date information about agencies to which referrals may be made.
· Communicate admission information to other departments.
· Complete understanding of Healthcare Navigation Statement and Support functionality.
· Complete understanding of admission packet and ability to explain to family/patient.
· Knowledge of long-term care admission requirements.
· Knowledge of advanced directives.
· Knowledge and understanding of Medicare, Medicaid, Private Pay and Third Party reimbursement.
MINIMUM QUALIFICATIONS
· Bachelor’s degree in Business Administration, Social Work, Marketing or related field
· Associate’s degree in related field with three years of experience
EEO / M/ F/ D/ V/ Drug-Free Workplace