Healthcare Navigator

Position Summary
The OHNS department is seeking temporary support staff to assist the Healthcare Navigator team with administrative, clinical intake, and documentation workflows. This role ensures timely access to patient information, accurate chart preparation, and efficient coordination of records to support expeditious patient scheduling and care preparation.

Key Responsibilities
Request medical records from outside clinics, hospitals, laboratories, and radiology facilities.
Receive and process inbound radiology imaging and upload to patient charts.
Create new patient charts in Cerner and populate them with external documentation.
Monitor inbound referrals and escalate urgent cases to Healthcare Navigators.
Manage incoming group email and fax inboxes; upload documents or route to Healthcare Navigators for review.
Send registration forms and patient information to new patients via email.
Assist Healthcare Navigators in preparing patient charts by ensuring complete medical history, records, and insurance-related documentation (authorizations, orders, etc.).
Perform other administrative tasks to support patient preparedness and workflow efficiency.

Desired Experience
Prior healthcare back-office or clinical administrative experience.
Knowledge of ENT/OHNS practice preferred.
Experience working with EMR systems, ideally Cerner.

Desired Qualities & Technical Skills
Highly detail-oriented, organized, and efficient.
Able to work independently and follow established processes.
Strong communication and documentation skills.
Strong technical proficiency, including:
Microsoft Office including Outlook, Teams, Word and Excel,
Uploading/downloading and converting documents (PDF, Word, image files, scans)
E fax platforms

Campus - Non-Clinical Onboarding (can start pending criminal if driving or handling cash is not involved)

Core Background
Social Security Trace
7 year worked and lived found by SSN
County Criminal F&M - 7 year
Federal Criminal - 7 year
Widescreen Plus National Criminal Search
National Sex Offender Registry

Application
Temporary Work Agreement
Harassment & Discrimination Pamphlet

On Campus
COVID Vaccination Requirements: Not required however strongly recommended.
Masks Optional.

Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act