Healthcare Pharmacy Support Coordinator

• Minimum 1+ years of experience in healthcare customer service, patient access, reimbursement support, benefits verification, prior authorizations, patient assistance programs (PAP), insurance coverage investigation, revenue cycle, medical billing and coding, claims processing, denial management, specialty pharmacy, HUB services, or healthcare case coordination.
• Experience working with Medicare Part D, Medicaid, and commercial insurance plans preferred.
• Ability to manage high-volume workloads, including 50-100 calls or cases per day.
• Ability to work independently in a remote environment.
• Proficiency with healthcare software systems and data entry.

A-Line Staffing is seeking 50+ experienced Patient Access, Reimbursement, Benefits Verification, and Healthcare Customer Support professionals to join a growing team dedicated to helping patients access critical healthcare services and financial assistance programs.

This role is ideal for candidates with experience in benefits investigation, insurance verification, prior authorizations, patient assistance programs (PAP), reimbursement support, healthcare call centers, revenue cycle, or payer navigation.

• Handle inbound and outbound patient, provider, and payer calls.
• Investigate and verify insurance benefits, coverage, and eligibility.
• Support prior authorization and appeals processes.
• Assist patients with affordability programs and patient assistance applications.
• Process referrals, applications, and reimbursement-related documentation.
• Manage patient accounts from initial intake through approval or denial.
• Resolve patient and physician inquiries while providing excellent customer service.
• Document detailed account information accurately while speaking with callers.
• Conduct patient follow-up and status update calls.
• Report adverse events within required timelines.