Healthcare Physician Outreach - Account Executive
Department: Patient Recruitment
Employment Type: Full Time
Location: Alcanza Corporate
Reporting To: Marieke Cajal-Berman
Description
Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in AL, AZ, FL, GA, IL, MA, MI, MO, NV, VA, SC, TN, TX and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow.
The HCP Account Executive supports our clinical research sites by engaging healthcare providers and identifying patients eligible for clinical trials. This role is essential in building referral networks, educating providers about active studies, and ensuring a smooth path for patients from referral to enrollment. This role will be focused on provider education, collaboration, and patient access.
Key Responsibilities
Essential Job Duties:
HCP Outreach & Engagement
- Establish and maintain strong relationships with physicians, specialists, healthcare administrators, (collectively HCPs), in assigned market.
- Conduct regular outreach to educate HCPs and their staff about active clinical trials and patient eligibility criteria, ensuring they are kept informed, engaged, and supported
- Coordinate informational sessions, lunch-and-learns, one-on-one meetings, community events, conferences, public speaking, calls, check-ins, and collaborative activities to promote study awareness and maintain ongoing relationships.
- Serve as a trusted resource for providers seeking guidance on referring patients to appropriate studies.
- Address provider questions about study logistics, patient support services, and site capabilities.
- Tailor outreach strategies based on therapeutic area and provider specialty.
Partnership & Data Management
- Support sites and patient liaisons in educating HCPs about available clinical studies and their benefits.
- Collaborate with site staff to ensure referred patients are appropriately triaged and followed up.
- Monitor referral activity and performance metrics and identify opportunities to improve provider engagement and referral volume.
- Maintain database of HCPs, event calendars, contacts, and a calendar of provider touchpoints and ensure consistent follow-up and relationship nurturing
- Work cross‑functionally with recruitment and clinical operations to align messaging, collateral, and educational campaigns.
Administrative & Other
- Prepare regular reports summarizing performance against KPIs (HCP outreach volume, meetings scheduled, contracts signed, referrals received, impact on enrollment).
- Assist with training and mentoring colleagues as needed to ensure they are knowledgeable about role, referrals, and outputs.
- Assist in building workflows that improve provider engagement and recruitment efficiency.
- Ensure all activities, actions, and correspondence complies with HIPAA, GCP, and company policies.
- Facilitate meetings with internal stakeholders and external partners to communicate progress, nurture relationships, and address issues.
- Perform all other duties as assigned.
- Travel: Required for role, up to 75% of the time
Skills, Knowledge and Expertise
Minimum Qualifications: A Bachelor's degree AND a minimum of 2 years experience in clinical research, healthcare outreach, or provider relations, OR an equivalent combination of education and experience, is required. Experience with community outreach, HCP/physician partnerships, and physician engagement in assigned market is required. Must have established partnerships and demonstrated experience building strong relationships with physicians, and a strong understanding of clinical trial protocols and referral workflows. Must have familiarity with diverse therapeutic areas such as Alzheimer's, Parkinson's, Type 2 Diabetes, Migraine, NASH, and/or others. Must possess a deep understanding of HCP marketing engagement strategies and have experience collaborating effectively with cross-functional teams on outreach activities. Experience in clinical research is highly preferred. Experience working with client relationship management system (CRM) is preferred. Bi-lingual (English / Spanish) proficiency is a plus.
Required Skills:
- Proficiency with computer applications such as Microsoft applications, email, electronic health records, web applications, and the ability to type proficiently (40+ wpm);
- Strong organizational, time management, problem solving, and project management skills to meet firm deadlines.
- Well-developed written and verbal communication and presentation skills.
- Ability to effectively handle multiple tasks and adapt to changes in workloads and priorities
- Must possess a high degree of professionalism, integrity, dependability, respect of others, self-motivation, and exemplify a strong work ethic.
- Well-developed interpersonal and listening skills and the ability to work well independently and collaboratively within a team environment, building trusted relationships with clients, within the community, and with all levels within the organization.
- Ability to work under minimal supervision, identify problems and implement solutions
- Ability to handle highly sensitive information in a confidential and professional manner, and in compliance with HIPAA guidelines
- Travel: Required for role, up to 75% of the time
Benefits
- Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
- Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.