Healthcare Security Program Manager

Healthcare Security Program Manager

Marlborough & Groton, Massachusetts

Position Summary

We are seeking an experienced and driven Healthcare Security Program Manager to lead security operations across two healthcare locations in Marlborough and Groton, Massachusetts. This leadership role is responsible for ensuring the safety and security of patients, visitors, employees, and property while delivering exceptional service, operational excellence, and a positive security culture.

The Healthcare Security Program Manager serves as the primary liaison between healthcare leadership and the security team, overseeing daily operations, staffing, employee development, emergency preparedness, workplace violence prevention initiatives, and security technology programs. This position requires regular travel between both locations and the ability to respond to operational and security-related needs as they arise.

Compensation & Schedule

Salary: $80,000 annually

Schedule: Monday through Friday, 8:00 AM to 4:00 PM

While this role is primarily scheduled during standard business hours, flexibility is required to support staffing challenges, special events, and response to emergencies.

Only candidates local to Marlborough and Groton, MA will be considered.

Key Responsibilities:

Healthcare Security Leadership

• Lead security operations across two healthcare facilities.
• Promote a culture of safety, professionalism, accountability, and customer service.
• Ensure compliance with client requirements, company policies, and healthcare security best practices.
• Maintain a visible leadership presence throughout both locations.
• Foster strong partnerships with clinical and administrative leadership teams.

Client Partnership & Service Excellence

• Serve as the primary point of contact for healthcare leadership regarding security operations.
• Build and maintain strong client relationships through regular communication and collaboration.
• Resolve operational concerns and implement corrective actions when necessary.
• Review and maintain post orders, standard operating procedures, and site-specific security protocols.
• Ensure security services consistently exceed client expectations.

Operations, Safety & Emergency Preparedness

• Oversee daily security operations, officer performance, and quality assurance initiatives.
• Lead responses to security incidents and support workplace violence prevention efforts.
• Conduct investigations involving safety, security, policy violations, and operational concerns.
• Analyze incident trends and recommend proactive risk-reduction strategies.
• Support emergency management, disaster preparedness, and business continuity planning.
• Collaborate with local, state, and federal law enforcement agencies as appropriate.

Staffing, Training & Team Development

• Onboard, develop, and retain high-performing security personnel in partnership with the HR Recruiting Team.
• Provide coaching, mentoring, performance feedback, and accountability.
• Ensure staff receive ongoing training in healthcare security, de-escalation techniques, emergency response, incident report writing, and customer service.
• Oversee staffing plans and scheduling to maintain effective coverage across both locations.
• Promote employee engagement, professional growth, and team success.

Minimum Qualifications:

Education & Experience

• High School Diploma or GED required; Associate''s Degree preferred.
• Minimum three (3) years of security management, military service, or law enforcement experience required. Prior hospital security experience strongly preferred.
• Experience managing operations across multiple locations preferred.
• Experience onboarding and training new hires preferred.
• IAHSS certification, or willingness to obtain certification, preferred.

Required Qualifications

• Valid driver''s license and reliable transportation, ability to travel regularly between Marlborough and Groton locations.
• Ability to respond to emergencies and critical incidents when needed.
• Successful completion of all required background screening and pre-employment requirements.
• Legal authorization to work in the United States.

Knowledge, Skills & Abilities

• Strong knowledge of healthcare security operations and workplace violence prevention strategies.
• Proven leadership, employee development, and team-building skills.
• Experience with access control, CCTV, alarm monitoring, and visitor management systems.
• Excellent customer service, communication, and relationship-management abilities.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Intermediate computer knowledge and strong report writing skills.
• Ability to remain calm and professional during emergencies and high-pressure situations.

Why Join Us?

At Securitas, our core values are Integrity, Vigilance, and Helpfulness. These values guide how we protect our clients' people, property, and information.

Securitas offers paid training, weekly pay, and access to company benefits and employee programs. Benefit eligibility may vary based on employment status.

Securitas is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

#NorthernNE

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients'' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.