Healthcare Support

Job Title: Healthcare Support

Job Description

This entry-level Healthcare Support role focuses on delivering excellent customer service to patients while supporting dental clinic operations in a call center environment. You will confirm and schedule appointments, manage patient information, and handle inbound and outbound calls, contributing to a positive experience for patients and a smooth workflow for the healthcare team.

Responsibilities

• Confirm and schedule appointments for all dental clinics in a timely and accurate manner.
• Maintain a high level of customer service when interacting with patients, vendors, and coworkers.
• Handle inbound and outbound calls professionally, addressing questions, concerns, and scheduling needs.
• Perform data entry accurately, including entering and updating patient information in electronic systems.
• Verify and update patient records to ensure information is current and complete.
• Support patient care coordination by ensuring appointment details and follow-up information are clear and documented.
• Collaborate with team members in the call center and clinical staff to support daily operational needs.
• Follow established protocols and procedures to ensure consistency and quality in patient interactions.

Essential Skills

• At least 6 months of experience in healthcare or a related healthcare support role.
• Customer service experience, preferably in a call center, healthcare, or medical environment.
• Ability to handle high volumes of inbound and outbound calls with professionalism and patience.
• Strong appointment scheduling skills with attention to detail and accuracy.
• Proficiency in data entry and updating patient information in electronic systems or electronic health records.
• Bilingual fluency in Spanish and English.
• High school diploma or equivalent education.
• Interest in a career within the medical field, such as medical assisting or patient care.
• Strong communication and interpersonal skills when working with patients, vendors, and coworkers.
• Ability to maintain confidentiality and handle sensitive patient information appropriately.

Additional Skills & Qualifications

• Medical assisting diploma or dental assisting diploma preferred.
• X-ray certification is preferred.
• Experience working with electronic health record systems is a plus.
• BG in customer service, patient care, or medical office support is beneficial.
• Demonstrated interest in professional growth and development within the healthcare field.
• Ability to adapt to a structured training program lasting approximately 3-5 months.

Work Environment

This role is based in a call center environment that supports a large medical group within Santa Barbara County. You will work primarily on the phone using a headset provided by the employer, managing calls and appointments for multiple dental clinics. The position offers an entry-level pathway into healthcare with a structured training program lasting approximately 3-5 months and opportunities for growth and professional development. The environment emphasizes teamwork, consistent processes, and a strong focus on patient-centered service.

Job Type & Location

This is a Contract to Hire position based out of Santa Barbara, CA.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Santa Barbara,CA.

Application Deadline

This position is anticipated to close on Jul 9, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.