Heart of House Director

The Heart of House (HOH) Director is responsible for leading all kitchen operations to ensure high-quality food, speed, and consistency. This role drives operational excellence through strong systems, food safety standards, and team development. The HOH Director coaches and develops leaders, maintains efficiency during high-volume periods, and ensures every product meets Chick-fil-A’s quality expectations. They play a critical role in supporting overall restaurant success by delivering consistent execution, minimizing waste, and building a high-performing kitchen team.

HOH Director Responsibilities

• Lead all kitchen operations, including food preparation, production, and quality control

• Ensure consistent execution of food quality, safety, and Chick-fil-A standards

• Drive speed and efficiency in the kitchen to support overall service times

• Develop, coach, and hold kitchen leaders and team members accountable

• Create and maintain systems for prep, inventory, and waste management

• Monitor and improve key metrics (ticket times, waste, food cost, accuracy)

• Ensure proper staffing, positioning, and shift execution in the kitchen

• Maintain a clean, safe, and organized work environment

• Partner with FOH and Drive-Thru leadership to ensure smooth operations

• Identify and develop future leaders within the kitchen team

Requirements

• Proven leadership experience in a fast-paced kitchen or restaurant environment

• Strong knowledge of food safety, cleanliness, and operational standards

• Ability to lead, coach, and develop high-performing teams

• Excellent organization, time management, and problem-solving skills

• Results-driven with attention to detail and consistency

• Ability to work under pressure in high-volume situations

• Flexible availability, including mornings, evenings, and weekends

• Passion for operational excellence, food quality, and team development

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$17.00 - $19.00 per hour

Benefits

Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, 401(k), Paid training

Job Type

Full time

Schedule

Weekend availability, Monday to Friday