Genius Agency AI is on the lookout for a dedicated Heavy Duty Wrecker Operator to join our Houston, TX team. This position is vital for ensuring the safe recovery and transportation of large vehicles and equipment using a 50-ton wrecker. The ideal candidate will demonstrate proficiency in heavy-duty towing, possess excellent troubleshooting skills, and maintain a professional demeanor while providing top-notch customer service.
Responsibilities
Safely operate a 50-ton heavy-duty wrecker to recover and tow large vehicles.
Respond promptly to calls for assistance, assessing the situation to determine the best recovery strategy.
Employ effective recovery techniques to safely tow and transport heavy-duty equipment.
Conduct inspections and routine maintenance on the wrecker to ensure optimal performance.
Maintain clear communication with customers regarding recovery processes and timelines.
Document services rendered and maintain accurate records as required.
Follow all safety protocols and company policies to ensure a safe work environment.
Provide exceptional customer service and maintain a professional image.
Stay informed about best practices and advancements in heavy-duty towing and recovery.
Requirements
Previous experience operating a heavy-duty wrecker, specifically with a 50-ton capacity, is essential.
Must hold a valid Commercial Driver's License (CDL) and maintain a clean driving record.
Comprehensive knowledge of heavy-duty towing and recovery methods.
Ability to operate and navigate large vehicles under diverse conditions.
Strong analytical and decision-making skills.
Excellent communication skills and a commitment to providing superior customer service.
Physical capability to handle strenuous tasks and operate heavy machinery.
Flexibility to work varied hours including evenings, weekends, and emergency calls.
ASE certifications in heavy-duty towing and recovery are advantageous.
Familiarity with basic vehicle mechanics and troubleshooting techniques is a plus.