Location: Travel Required, open to any candidate residing in Southeastern Equipment Territory.
100% onsite
At Southeastern Equipment Company, our mission is simple: Help our customers win. We accomplish that by equipping our technicians and customers with the knowledge, tools, and support they need to keep equipment working at its best.
We are looking for an experienced Service Trainer & Technical Support Specialist who thrives on sharing knowledge, solving technical challenges, and elevating technician capability across the organization.
This unique role combines technical training, remote diagnostics, and hands-on expertise to strengthen our service teams and support customers across our network.
If you enjoy mentoring technicians, solving complex equipment issues, and working closely with OEM partners, this role offers the opportunity to make a lasting impact.
As an OEM Approved Dealer Trainer, you will:
Deliver certified OEM technical training to dealership technicians
Lead classroom, online, and hands-on shop training sessions
Utilize OEM training materials including manuals, schematics, diagnostics, and Web Academy modules
Ensure training meets OEM standards and audit requirements
Track technician progress, training completions, and course results
Maintain required OEM certifications and attend train-the-trainer sessions
Support technician development plans and career progression
You will serve as a trusted technical resource for technicians and customers, helping solve complex equipment challenges.
Responsibilities include:
Remote troubleshooting and diagnostics using OEM software
Providing repair guidance via phone, video, and schematics
Interpreting fault codes and identifying corrective actions
Performing remote software updates and calibrations
Monitoring equipment health through telematics tools
Supporting technicians in resolving difficult service cases
Develop internal training guides, reference materials, and technical resources
Identify recurring issues and recommend training solutions
Support onboarding and development of new technicians
Contribute to service efficiency and technical accuracy initiatives
Work closely with Service Leadership, Parts, Sales, and Product Support teams
Act as a liaison between technicians and OEM training partners
Recommend preventative maintenance, service work, and parts solutions based on diagnostic insights
Experience
710 years of heavy equipment service experience preferred
Strong troubleshooting experience with hydraulic, electrical, and electronic systems
Experience reading service manuals, schematics, and diagnostic data
Prior training, mentoring, or instructional experience strongly preferred
Education
High School Diploma or GED required
2-year Diesel, Ag, Automotive, or Heavy Equipment Technology degree or equivalent experience preferred
Skills
Strong communication and teaching ability
Advanced troubleshooting and diagnostic thinking
Comfortable using diagnostic software, Excel, Word, and digital learning platforms
Self-motivated, professional, and highly organized
This role requires regular travel to dealership locations for training delivery and OEM certification events.
Estimated 12 weeksper month
At Southeastern Equipment, we are driven by four core values:
Hustle. Thoughtful. Passion. Customer Focused.
We believe great technicians deserve great support, and this role plays a key part in developing the skills and knowledge that power our service organization.
Here, you'll have the opportunity to:
Influence the development of technicians across the company
Work closely with leading equipment manufacturers
Solve complex technical challenges
Help customers succeed in the construction industry
Southeastern Equipment stands behind the equipment we carry and the customers we serve. At Southeastern, you’re not only getting top performing equipment, you’re getting quality and trusted support. We’re here to make your equipment experience a great one.
Southeastern offers new, used, and rental equipment for each industry with full in-shop and field technician service and a dedicated parts department.
Experienced ManufacturersSoutheastern carefully selects dependable and experienced equipment manufacturers. Each manufacturer excels in delivering parts on time and providing outstanding warranty support. A wide range of trusted manufacturers are available to ensure the right product is available and each customer receives uninterrupted support.
Case, Southeastern’s primary vendor, is a world-class construction equipment manufacturer and trusted partner for over 50 years. Case has received numerous performance awards and leads the industry with their innovative products.
Factory Trained TechniciansSoutheastern’s factory trained technicians understand that your equipment’s operation is key to your success. Our technicians have a wide range of experience and are always prepared with a fleet of service trucks. At your job site or in our facility, Southeastern’s factory trained technicians use advanced diagnostic and repair tools to provide the fastest turnaround.
On Hand and Specialized PartsSoutheastern has an extensive inventory of parts to efficiently support our service team. This on hand inventory allows service technicians to quickly diagnose and repair your equipment. Dedicated parts personnel are available at each location to help you find the part you need – even for older, specialized equipment.