Heavy Haul Customer Service Representative

Heavy Haul Customer Service Representative

The Heavy Haul Customer Service Representative plays a key role in growing our heavy haul-focused business. In this role, you'll combine sales savvy with top-notch customer service to build relationships, win new business, and keep freight moving.

You'll be the go-to connection between customers and our operations teammaking sure every load runs smoothly from quote to delivery. If you're driven, relationship-focused, and enjoy closing deals while solving problems, this role is for you.

At ATS, you're not just filling a roleyou're building a career. We value driven, customer-focused people who want to grow, make an impact, and be part of a team that moves some of the most complex freight in the industry.If you thrive in a performance-driven environment where effort = reward, you'll feel right at home here with this position's incentive opportunity.Heavy Haul CSRs with 2 to 3 years' experience, have potential incentive earnings of $20,000+ annually.

What You'll Do:

• Drive revenue by proactively selling ATS Heavy Haul services to new, existing, and inactive customers through calls, emails, and relationship-building
• Manage the full load lifecyclequote, negotiate rates/terms, enter orders, and ensure accurate load details in LME
• Serve as the primary liaison between customers and operations, ensuring clear communication and smooth execution from pickup through delivery
• Identify and qualify new opportunities by aligning customer needs with ATS capabilities and expanding business within the crane segment
• Collaborate with internal teams (Sales, Operations, Credit) to solve problems, secure approvals, and deliver a seamless customer experience

Skillset for Success:

• 12 years of experience in sales, logistics, or heavy haul, with a strong ability to build relationships and close business
• Confident communicator with strong negotiation, customer service, and problem-solving skills
• Analytical and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment
• Comfortable with technology and tools, including Microsoft Office and load management systems, plus basic understanding of routes, maps, and load specs
• Self-motivated team player with a proactive mindset, creative thinking, and a high level of professionalism and integrity

Compensation & Benefits:

• The position has a total cash compensation range of $57,000 to $90,000.00 which includes theposition-specific, performance-basedincentive; base salary range for this position is $45,000 to $67,000 annually. Base salary offered is determined by relevant experience, education, certifications, and geographic location as compared to others doing substantially similar work.
• Anderson Trucking Service is committed to supporting our employees with a comprehensive benefits package. Employees will have the opportunity to enroll in a variety of benefit programs including health, dental, and vision insurance, as well as a 401k retirement savings plan effective on the first of the month following 60 days of employment. Additionally, we provide paid holidays, paid time off, access to professional development opportunities, wellness programs, and employee assistance resources to our employees. Our goal is to ensure that all employees have the support and resources they need to thrive both professionally and personally.