Position OverviewHeavy Material Handling Parts Support Specialist – full‑time position located in Birmingham, AL reporting to Kaitlin Brady.Key responsibilities include ensuring the right parts are delivered on time, managing inventory, advising on part selection, and optimizing sourcing and distribution to maintain peak operational performance.Key ResponsibilitiesCustomer & Inventory Management:Provide exceptional customer support, ensuring clients receive the right parts at the right time.Accurately process parts inquiries, orders, and returns.Assist customers in identifying optimal parts solutions and ensuring compatibility.Build and maintain strong customer relationships.Parts Sourcing & Distribution:Coordinate and fulfill daily parts orders and drop shipments.Maintain real‑time inventory accuracy and track stock levels.Conduct cycle counts and inventory reconciliations.Optimize parts storage and retrieval processes.Operational & Administrative Support:Process purchase orders, invoices, and shipping documentation.Support vendor and supplier coordination for parts procurement and pricing.Assist in management of fleet parts and service‑related inventory.Utilize ERP and inventory management systems to update records and maintain reporting.Warehouse & Logistics Coordination:Manage parts receiving, stocking, and distribution.Operate forklifts and material handling equipment safely.Maintain a safe, clean, and organized work environment.Growth & Continuous Improvement:Stay updated on industry trends and emerging technologies.Identify opportunities to improve inventory processes, efficiency, and cost‑effectiveness.Collaborate with service, sales, and logistics teams to optimize workflow and customer satisfaction.QualificationsHigh school diploma or GED required.3–5 years of experience in parts support or service within the material handling or forklift industry (heavy equipment, agriculture, or automotive parts experience is a plus).Deep understanding of forklift systems (electrical, hydraulic, mechanical) with diagnostic and troubleshooting skills.Proven customer focus and ability to build relationships.Strong critical thinking, analytical, and problem‑solving skills.Excellent organizational skills and ability to prioritize tasks under pressure.Effective teamwork with technicians, service specialists, sales teams, and vendors.Proficiency in ERP software, inventory management systems, diagnostic tools, Microsoft 365, and advanced Excel.Self‑motivated, results‑oriented, and passionate about excellence.Attention to detail and precision in tasks.Strong verbal and written communication abilities.Leadership and coaching capability to mentor and elevate colleagues.BenefitsPremium health coverage: medical, dental, and vision insurance.Exclusive training and career growth opportunities.Competitive pay with performance incentives and bonuses.Paid time off and holidays.Cell phone allowance.401(k) plan with profit‑sharing benefits.Work‑life balance with flexible scheduling.Collaborative and inclusive team environment.Ongoing professional development and mentorship programs.#J-18808-Ljbffr