Help Desk 1

PROLIM (www.prolim.com) is currently seeking Help Desk 1 for one of our top Client for Location - 205 W 14th St, Austin, TX 78701 - On Site

Qualified candidates can directly send your updated resume and contact info via email: jayaprakash.hiremath@prolim.com

Job description:

Provides front-line technology support by answering and responding to inbound calls/emails in a timely and professional manner, gathering and analyzing information about the customer's issue and determination of the best way to resolve the problem.

Provides basic support and troubleshooting, including password resets, printer configurations, break/fix instructions, website content updates, creates accounts and configure hardware as part of on‐boarding process, supports audio and video equipment in conference rooms, and support for more complex issues where configuration solutions have already been documented.

Responsible for ensuring that all support calls/emails are properly documented in the tracking system, escalating issues as appropriate, and communicating trends to management.

SKILLS AND QUALIFICATIONS

• Experience delivering superior customer service (written, verbal, and in-person) across multiple delivery channels (telephone, email, in-person).
• Experience working with customers across all levels of technological proficiency.
• Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
• Experience with Active Directory
• Experience with cloud platforms and technologies like Microsoft Azure
• A strong desire to grow and advance within an organization with an opportunistic landscape
• A strong desire to grow and advance within an organization with an opportunistic landscape

OTHER SPECIAL REQUIREMENTS

CompTIA A+, CompTIA ITF+, or equivalent certification highly preferred

Strong preference for temp to hire possibility

About PROLIM

PROLIM is a leading provider of PLM, IoT and Digital transformation solutions to Global Fortune 1000 companies. With 9 global offices in US, India, and Australia, PROLIM has won 30+ awards and proudly serving over 1200+ customers to innovate and improve their profitability and efficiency. PROLIM was founded in 2005 and is headquartered in Farmington Hills, USA. With the global footprint and expertise in latest technologies, PROLIM can partner with you to speed up your Digital Transformation journey.