Help Desk 1

MMC Group

Austin, TX
30+ days ago

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Skills

Finance Softwareunmatched
Governmentunmatched
Help Deskunmatched
Human Resourcesunmatched
Identify Issuesunmatched
Knowledge Baseunmatched
Peoplesoftunmatched
Software Administrationunmatched
Technical Supportunmatched

Description

Help Desk 1

Contract

Provide end-user support for PeopleSoft applications to assist with day-to-day operations and use. First level response to issues and inquiries for PeopleSoft. Responsible for resolving minor issues and assisting users with proper use of the applications. Fulfill requests for security access to applications according to defined business functions and constraints. Escalate issues as needed to Level 2 business and technical support personnel. Contribute to support center and end-user knowledge bases as issues are identified.

Minimum Requirements:

Years	Skills/Experience
3	Experience providing application support
3	Experience supporting human resource, financial or related application for Texas government agencies
3	Experience providing system/technical support
1	Experience supporting PeopleSoft HCM and/or FSCM