PlanIT Group : specializing in information technology, business process consulting and transaction advisory services for customers in the public and private sectorsJob DescriptionApplicants must have a TS/SCIProvide Tier I contact and incident resolution to customers with hardware, software, and application problems.Attempts to resolve as many incidents during the first call, or at Tier I.Responsible for documenting incident status in incident database tools. Provides polite and friendly customer service.Working knowledge of computers, printers, laptops and common windows applications.QualificationsActive TS/SCI requiredSecurity+ CE certification required prior to start. You can interview without the certification but not start until it's been obtainedAdditional InformationPlanIT Group, LLC is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.All your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr
PLANIT Group is a fast-growing global technology consulting firm dedicated to delivering innovative solutions to our clients that drive results. We collaborate with our partners and customers to help them improve performance, efficiency, and quality. Our team delivers innovative solutions and services - including management consulting, systems integration, ERP solutions, enterprise architecture, communications, and infrastructure services. We focus on delivering value and driving increased productivity and efficiencies for our clients’ mission. Our extensive experience in the Federal, Defense, Intelligence, State, Local, Healthcare and Commercial industries delivers proven results and accelerated benefits.
Clients engage PLANIT for our expertise, innovative approach, and our exceptional team. We promote a creative, client-centric work environment and culture, striving to provide challenging and rewarding opportunities for our company’s employees and partners. Integrity and innovation are the core principles of our company philosophy. Our customers engage us to create solutions to complex mission challenges, and PLANIT delivers. For more information, visit http://www.planitgroup.com/. Innovation. Integration. Integrity.