Help Desk Agent

System One

Lynchburg, VA

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JOB DETAILS

SALARY

$18–$20 Per Hour

SKILLS

Call Monitoring, Computer Systems, Customer Support/Service, Desktop Environments, Desktop PC, Enterprise Applications, Help Desk, Help Desk Software, Identify Issues, Information Technology & Information Systems, Problem Solving Skills, Safety Compliance, Safety/Work Safety, Technical Research, Technical Support, Telephone Skills, Time Management

LOCATION

Lynchburg, VA

POSTED

Today

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work model, in support of our client in Lynchburg, VA. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to be considered.

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.

Responsibilities:

Provides Help Desk support to customers for all areas related to Information Systems.
Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.

Ideal Background

General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
Ability to use Help Desk software.
Working knowledge of current corporate PC-based desktop environments.
Ability to gain knowledge of total IS responsibilities and contacts.
Be familiar with the company’s safety and health policy and program.

Ref: #161-Managed Staffing Charlotte

About the Company

System One

Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives.

Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://systemone.com

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