Analysis Skills, Call Centers, Call Volume, Computer Hardware, Computer Software, Customer Support/Service, English Language, Hardware Repair, Help Desk, Life Insurance, Microsoft Active Directory, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Multilingual, Peripheral Hardware, Problem Solving Skills, Resolve Customer Issues, Software Administration, Spanish Language, Team Player, Technical Support, Vision Plan
IDR is seeking a Help Desk Analyst 1 to join one of our top clients in Conyers, Georgia. This role is perfect for a bilingual (Spanish/English) professional with a knack for problem-solving and a passion for customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Help Desk Analyst 1:
- Provide technical assistance to both internal and external customers for tier one issues in a high-volume call center environment
- Troubleshoot hardware, software, and connectivity issues
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved
- Answer user inquiries regarding computer software or hardware operation to resolve problems
Required Skills for Help Desk Analyst 1:
- Bilingual in Spanish and English
- Minimum of six months of experience handling customer questions, complaints, and/or providing information in a call center environment
- Experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, and Active Directory
- Experience installing and performing minor repairs to hardware, software, or peripheral equipment
Whats in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.