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Help Desk Analyst

Shield Consulting Solutions

Annapolis Junction, MD

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JOB DETAILS
SALARY
$100,000–$110,000 Per Year
SKILLS
Analysis Skills, Apache, Bash Scripting, Command Line, Computer Networks, Consulting, Develop and Maintain Customers, Documentation, Help Desk, IP (Internet Protocol), Identify Issues, Linux Operating System, Network Protocols, Network Switching, Online Communications, Python Programming/Scripting Language, Satellite Communications, Signal Intelligence (SIGINT), Speech Technology, Standard Operating Procedures (SOP), Telecommunications, Telephony, Unix Shell Programming, User Interface/Experience (UI/UX)
LOCATION
Annapolis Junction, MD
POSTED
Today
**Active TS/SCI w/Polygraph REQUIRED** Please do not apply if you do not currently possess this level of clearance. 
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Telework: None

Basic Requirements:
  • At least three (3) years of demonstrated experience in and demonstrated knowledge of SIGINT development analytic support
  • Within the last five (5) years, at least three (3) of the years of experience must have been with modern digital/optical telecommunications systems and protocols, telephony switching system networks, and/or internet communications

Job Description:
  • Come join a dynamic, fast-paced watch center supporting 24x7 operations.
  • In this mission-essential help desk role, you will maintain the customer’s computers and networks, ensuring front-end systems continue to collect, process and transmit information vital to national decision makers and keeping our troops safe.
  • Provide support to optimize and maintain assigned customer accesses.
  • The technology focus will be data and voice communications, including DNR (voice/FAX), DNI and other advanced technologies over IP.
  • The candidate must be available to support a 24x7 mission operation with a weekly schedule, working either Day Shift (0545-1345), Swing Shift (1345-2145), or Mid Shift (2145-0545) to include weekends and holidays.

Required Experience:
  • Demonstrated experience using the Linux operating system, to include use of the command-line
  • Front-end collection systems, to include survey systems
  • DNR/DNI collection and dataflow, including FOP configuration
  • Basic troubleshooting experience
  • Ability to follow basic SOPs and update documentation accordingly

Desired Experience:
  • Basic Communications Signals Collection and Processing Course (450)
  • Intermediate Communications Signals Analysis Course (451)
  • Scripting experience (Bash, Shell and/or Python)
  • Familiarity with Apache NiFi
  • Familiarity with commercial SATCOM technologies
  • Basic knowledge of network protocols

Salary: $100,000 - $110,000 annually

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Excellent benefits package including 25 days PTO, 11 paid holidays, 100% employer-paid healthcare for employees and dependents – available day 1, 8% 401(k) employer match – immediate vesting.  

Disclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. The final salary offer will be determined after a thorough review of the candidate's background and alignment with the role. Please note that this range is subject to change and should be considered as a guideline rather than a definitive figure.

Shield Consulting Solutions is an equal opportunity/affirmative action employer.  All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About the Company

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Shield Consulting Solutions

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