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Help Desk Analyst

Axelon Services Corporation

Battle Ground, WA

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JOB DETAILS
SALARY
$30 Per Hour
SKILLS
Analysis Skills, Apple iPhone, Asset Management, Business Support, Citrix Product Family, Communication Skills, Computer Security, Cross-Functional, Customer Relations, Customer Support/Service, Desktop Administration, Desktop PC, Establish Priorities, Help Desk, ITIL (IT Infrastructure Library), Information Systems/Technology IS/IT Administration, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Microsoft Active Directory, Microsoft Internet Explorer Browser, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Printers, ServiceNow, Software Administration, Technical Support
LOCATION
Battle Ground, WA
POSTED
4 days ago

Summary:

  • Duration: 6 Months
  • Location: Battle Ground, WA

Responsibilities:

  • Provide application and desktop support services, including troubleshooting for PC, network, phone, printer hardware and software, mobile devices, and handhelds.
  • Participate in technology refresh projects.
  • Provide in-person, desk-side, and remote support to business users.
  • Serve as the initial point of contact for troubleshooting all IT-related problems.
  • Coordinate resolution activities with all involved parties, serving as the single point of contact for end users.
  • Perform asset management requirements.
  • Comply with company IT Standard Processes and Procedures.
  • Comply with IT Client Services organization and IT security policies.
  • Perform duties as assigned by manager.

Requirements:

  • Excellent customer service, interpersonal, and communication skills.
  • Strong prioritization skills.
  • Ability to adapt to changing technologies and learn new technologies.
  • Bachelor's in Information Technology or Associate's degree plus minimum 3 years of experience.
  • Experience with ITIL-focused ticket management tools; ServiceNow is a plus but not required.
  • Desktop/Laptop Imaging experience.
  • Hardware & software application maintenance and support.

Technology Requirements:

  • MS Office 365, Microsoft Teams, Windows 10, PXE with imaging computers, Edge, Internet Explorer, Active Directory, iPhone support, Citrix, Remote Assistance/Remote Desktop, Client Desktop/Laptops, Multi-Function printers.

About the Company

A

Axelon Services Corporation

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