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Help Desk Analyst

First National Bankers Bank

Birmingham, AL

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JOB DETAILS
SKILLS
1st Level Support, Analysis Skills, Apple iPad, Apple iPhone, Communication Skills, Computer Systems, Dental Insurance, Desktop PC, Document Scanners, Documentation, Email Technology, Establish Priorities, Hardware Configuration Management, Health Insurance, Help Desk, Identify Issues, Installation Guide, Laptop PC, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Product Family, Microsoft Windows Operating System, Operating Systems, Printers, Problem Solving Skills, Remote Access, Software Administration, Software Configuration Management, Technical Support, Technical Writing, Testing, Time Management, Vision Plan
LOCATION
Birmingham, AL
POSTED
18 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

SUMMARY:
The Help Desk Analyst's role is to offer first-level support and technical assistance to end-users who are using hardware, software, or other computer systems.  This includes receiving, prioritizing, resolving and documenting end-user requests in a timely manner.  Support may be in person and hands-on, or may require remote access systems be used.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
  • Serve as the first point of contact for technical assistance to end-users via phone, email, and ticketing system.
  • Troubleshoot, diagnose, and resolve hardware and software issues both in-person and remotely in a timely and courteous manner.
  • Image desktops and laptops to be deployed to end-users.  Setup and configure other hardware such as printers, scanners, cameras, iPhone/iPad, etc.
  • Work with Microsoft operating systems and tools such as Active Directory, Exchange, and Windows permissions.
  • Must have a strong security focused approach.
  • Assist with special projects and security initiatives.
  • Redirect unresolved issues to the next level of support when necessary.
  • Follow-up to make sure issues have been completely resolved.
  • Maintain technical documentation of software installation practices, hardware and software configurations, and problem troubleshooting.
  • Must be able to communicate clearly and effectively, adapt to change, and have strong problem solving and analytical skills.
 

About the Company

F

First National Bankers Bank

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