Sign upLog in
See more jobs

Help Desk Analyst

Conway Medical Center

  • Conway, SC
  • 11 days ago
    Want to know if you’re a fit?
    Upload your resume and let our AI show you.

    Skills

    • Analysis Skillsunmatched
    • Communication Skillsunmatched
    • CompTIA A+unmatched
    • Computer Operationsunmatched
    • Computer Scienceunmatched
    • Computer Skillsunmatched
    • Customer Support/Serviceunmatched
    • Desktop Administrationunmatched
    • Desktop PCunmatched
    • Documentationunmatched
    • Driver's Licenseunmatched
    • Establish Prioritiesunmatched
    • Hardware Installationunmatched
    • Healthcareunmatched
    • Help Deskunmatched
    • Information Technology & Information Systemsunmatched
    • Microsoft Excelunmatched
    • Microsoft Outlookunmatched
    • Microsoft PowerPointunmatched
    • Microsoft Windows System Administrationunmatched
    • Microsoft Wordunmatched
    • Organizational Skillsunmatched
    • PC Hardwareunmatched
    • Peripheral Hardwareunmatched
    • Presentation/Verbal Skillsunmatched
    • Preventative Maintenanceunmatched
    • Problem Solving Skillsunmatched
    • Software Installationunmatched
    • Software Upgradesunmatched
    • Systems Administration/Managementunmatched
    • Test Plan/Scheduleunmatched
    • Writing Skillsunmatched

    Description

    Position Summary:
    The Help Desk Analyst (HDA) will ensure proper computer operation so that end users can accomplish business tasks, including receiving, prioritizing, documenting, and actively resolving end user help requests.
    Qualifications:
    Education:
    • High School Diploma required.
    • Associate degree in computer science preferred.
    Experience
    • A minimum of 2 years of specific experience with the installation/configuration/support of Microsoft Windows operating systems and troubleshooting PC hardware issues is required.
    • Broad knowledge of PC hardware and peripherals and various software packages required.
    • Computer experience in healthcare and information systems preferred.
    Licensure/Certification/Registration
    • Valid South Carolina Driver’s License in good standing required.
    • A+, AAS certification preferred.
    Duties & Responsibilities:
    • Use diagnostic and help request tracking tools to help with problem resolution which may require that the individual give in-person, hands-on help at the desktop level.
    • Field incoming help requests, record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to final resolution.
    • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
    • Responsible for performing preventative maintenance, testing fixes, and developing help sheets.
    • Provide exemplary customer service in all interactions.
    • Effectively utilize strong organizational skills.
    • Consistently display effective verbal and written communication skills.
    • Proficient use of Microsoft Outlook, Word, Excel, and PowerPoint.

    Numbers & Facts

    LocationConway, SC

    Resume Resources

    Free Resume TemplatesFree Resume Builder

    Similar Jobs