Analysis Skills, Call Centers, Computer Hardware, Computer Software, Computer Systems, Diagnostics Solutions/Software, Federal Government, Hardware Repair, Help Desk, Microsoft Active Directory, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Multilingual, Performance Analysis, Peripheral Hardware, Problem Solving Skills, Resolve Customer Issues, Service Level Agreement (SLA), Spanish Language, Talent Management, Technical Recruiting, Technical Support
Excelraise, LLC is a leading provider of full-service IT solutions and a talent management company headquartered in Denver, CO. At Excelraise, we specialize in IT staffing solutions tailored for government and federal clients across the USA.
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Excelraise, LLC is seeking a Level 1 Help Desk Analyst for our client in Conyers, GA.
Skills
- Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college.
- Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA’s until resolved.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Bilingual, Spanish required.
- MUST have IT Help Desk Call Center exp.
Job Responsibilities
- Oversee the daily performance of computer systems and applications.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
- Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.