Job Description
Description
Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 11 states.
We are now hiring a Full-Time Help Desk Analyst in Dallas, TX. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
- Provide prompt, courteous support company wide, in person or via phone or email
- Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
- Understand and Follow documented service operations, policies, and procedures
- Provide prompt, courteous, and complete resolution of customer requests
- Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
- Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
- Travel to local offices to troubleshoot and resolve issues
- Document, track and monitor technical problems and solutions
- Prepare activity reports
- Inform management of recurring problems
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Administer help desk software
Minimum Requirements
- Minimum one year of professional IT experience
- Audio / Visual experience a plus
- Valid Driver's License
- Some proficiency in AD, Office365, Multiple browser’s, Computer Hardware
- Experience supporting Android and iPhone, Mobile Device Management a plus
- Logical troubleshooting skills
- Excellent time management and interpersonal skills and a high-level attention to detail
- Understanding of best security practices and continual updating of knowledge base
Why Community Options?
- Competitive Insurance Benefits (Medical, Dental, Vision)
- Paid Holidays—Including a Birthday Holiday
- Generous PTO
- Employee Incentive & Discount Programs
- 403b Retirement Plan
- Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V
#ind-na
Numbers & Facts
| Location | Dallas, TX |
| Job Type | Full-time |
| Industry | Nonprofit Charitable Organizations |
| Company Size | 5,000 to 9,999 employees |
| Year Founded | 1989 |
| Website | http://www.comop.org |
Benefits
Performance Bonus, Professional Development, 401K, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Tuition Reimbursement, Vehicle Allowance, Life Insurance, Merchandise Discounts
About Company
Community Options’ mission is to develop housing and employment supports for persons with disabilities.
Community Options believes in the dignity of every person, and in the freedom of all people to experience the highest degree of self-determination. Embracing this philosophy, Community Options works with individuals with significant disabilities through residential services, day programs, social enterprises that employ individuals with disabilities, high school transition programs, and specialized programs for respite and medically fragile adults. As a national agency, Community Options seeks to promote the inclusion of people with disabilities in the community through person centered and natural supports, and collaboration with community partners to increase accessibility to services. Community Options does not administer any large congregate programs, recognizing that people with the most severe disabilities need environments, equipment, clinical and staff support that are tailored to their very specific needs. In its history, the agency has developed a reputation for quality, cost effective administration that encourages individual choice and flexibility.
We currently operate in 11 states:
- Arizona
- Kentucky
- Maryland
- New Jersey
- New Mexico
- New York
- Pennsylvania
- South Carolina
- Tennessee
- Texas
- Utah
Skills
- Analysis Skillsunmatched
- Androidunmatched
- Apple iPhoneunmatched
- Audiovisualunmatched
- Best Practicesunmatched
- Computer Hardwareunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Driver's Licenseunmatched
- Help Deskunmatched
- Help Desk Softwareunmatched
- IT Service Management (ITSM)unmatched
- Identify Issuesunmatched
- Information Technology & Information Systemsunmatched
- Interpersonal Skillsunmatched
- Knowledge Baseunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Nonprofitunmatched
- Problem Solving Skillsunmatched
- Reporting Skillsunmatched
- Retirement Planunmatched
- Software Administrationunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Web Browsersunmatched
- Willing to Travelunmatched
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