Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
troubleshooting hardware, software, and network issues.
documenting and tracking incidents.
coordinating with internal departments to ensure timely resolution
maintaining a high level of professionalism and service quality in all interactions.
Qualifications for this position include:
Up to one year of related experience
Demonstrated proficiency with Windows software
Good communication and analytical skills
Ability to work rotating shifts
High School diploma or GED
Understanding of Variety’s cash register systems a plus
Numbers & Facts
Location
Henderson, NC
Job Type
Full-time
Skills
Analysis Skillsunmatched
Communication Skillsunmatched
Documentationunmatched
Help Deskunmatched
High School Diplomaunmatched
Microsoft Windows Operating Systemunmatched
Operational Supportunmatched
Retailunmatched
Software Administrationunmatched
Technical Supportunmatched
Time Managementunmatched
Warehousingunmatched
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