Analysis Skills, Android, Audiovisual, Communication Skills, Computer Maintenance, Customer Support/Service, Data Management, Desktop PC, Document Scanners, Documentation, Driver's License, Equipment Maintenance/Repair, Equipment Replacement, Establish Priorities, Hardware Administration, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Laptop PC, Mac Operating System X (OS X), Microsoft Windows Operating System, Multiplatform/Cross-Platform, Operating Systems, Operations Processes, Printers, Problem Solving Skills, System Operations, Technical Presentation, Technical Support, Telecommunications, Time Management, Trouble Tickets, Unix Operating Systems, Videoconferencing, Willing to Travel
Augusta & Machias- ME
Long term Contract
ESSENTIAL JOB FUNCTIONS
Provides technical support for staff and courtroom participants (either in person or remotely) in the operation of:
Desktops / Laptops of various operating systems
Printers and Scanners
Audio / Video equipment use and setup
User VOIP desk-sets
Document Camera
Audio listening equipment
General presentation software
May be asked to host remote video proceedings in special circumstances
Must be able to diagnose and fix tier 1 computer issues.
Assists with help desk tier 1 trouble tickets.
Participates in the development of the Judicial Branch technical plans and coordinates activities with OIT members, other Judicial Branch personnel, and other agencies with respect to client devices, audiovisual, videoconferencing, telecommunication, and other technical issues.
Installs new equipment and repairs/replaces old equipment in Judicial Branch facilities around the state.
Supports hardware (e.g. Mixer) and software used to take an electronic record.
Helps ensure that all information systems operate in a secure, reliable manner.
Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
Assists in drafting and documenting department and operational procedures.
Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
Assists with presenting information technology training to both individual employees and groups of employees at the Judicial Branch.
Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.
OTHER DUTIES AND RESPONSIBILITIES
Performs other duties as required.
Significant amount of reimbursed in-state travel required.
KNOWLEDGE, SKILLS AND ABILITIES
Basic working knowledge of audio equipment required.
Demonstrated experience supporting staff computers / devices (multi-platform experience is a plus (e.g., Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.).
Ability to work in high stress environments required.
Must have and maintain a valid driver’s license.
Ability to communicate in layman terms to users
Ability to learn and retain technical training.
Ability to plan, prioritize, and complete varied and competing work assignments.
Ability to work with modern audio/video/computer equipment and technologies.
Outstanding communication and people skills.
Excellent time management skills.
Excellent customer service skills.
Ability to see a project through completion.
Excellent problem-solving abilities and creative thinking abilities.
Knowledge of outdated, current, and upcoming technology equipment and software.
Requirements
Top 3 Skills:
Experience with and supporting videoconferencing equipment and audiovisual equipment.
Basic working knowledge of audio equipment.
Experience diagnosing and fixing tier 1 computer issues.