Job Description
Client: State of CT
Title: Help Desk Analyst
Duration: 07/06/2026 - 07/06/2027
Work Hours: Mon –Fri –8am –5pm EST
Location: Middletown, CT
Position: Onsite
SCOPE OF WORK
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCE
A minimum of one (1) year of prior experience demonstrating the following knowledge
and skills:
1. PC Hardware and software installation
2. End user support - face to face and via telephone
3. Excellent customer service skills
It’s highly desirable that the candidate also have:
1. Experience with computer system and user administration.
2. Technical familiarity with Microsoft Active Directory.
3. Experience with Windows 10, 11
4. Experience with Office 365
5. Experience with Device Management, Device Imaging, Device Troubleshooting
Title: Help Desk Analyst
Duration: 07/06/2026 - 07/06/2027
Work Hours: Mon –Fri –8am –5pm EST
Location: Middletown, CT
Position: Onsite
SCOPE OF WORK
The agency needs to engage the service of a Help Desk Technician consultant position. The candidate will provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms. A primary focus of this candidate will be receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms. Attention to detail and ability to follow protocols is essential. Communication with agency supervisors and other agencies is required.
POSITION ROLE AND DELIVERABLES
We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.
REQUIRED SKILLS AND EXPERIENCE
A minimum of one (1) year of prior experience demonstrating the following knowledge
and skills:
1. PC Hardware and software installation
2. End user support - face to face and via telephone
3. Excellent customer service skills
It’s highly desirable that the candidate also have:
1. Experience with computer system and user administration.
2. Technical familiarity with Microsoft Active Directory.
3. Experience with Windows 10, 11
4. Experience with Office 365
5. Experience with Device Management, Device Imaging, Device Troubleshooting
Numbers & Facts
| Location | Middletown, CT |
| Industry | Staffing/Employment Agencies |
| Salary | $28.57 |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | http://www.lancesoft.com/ |
About Company
We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Skills
- Analysis Skillsunmatched
- Computer Skillsunmatched
- Computer Systemsunmatched
- Consultingunmatched
- Customer Escalationsunmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Develop and Maintain Customersunmatched
- Hardware Installationunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Microsoft Active Directoryunmatched
- PC Hardwareunmatched
- Software Installationunmatched
- Systems Administration/Managementunmatched
- Technical Supportunmatched
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