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Help Desk Analyst - NEW

Sunrise Systems Inc

Trenton, NJ

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JOB DETAILS
SALARY
SKILLS
Analysis Skills, Business Solutions, Communication Skills, Customer Support/Service, Customer Training, Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Mainframe Computer, Microsoft Active Directory, Microsoft Excel, Microsoft Visio, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Word, Operations Processes, Organizational Skills, Problem Solving Skills, Root Cause Analysis, Software Administration, State Laws and Regulations, Time Management, Work From Home
LOCATION
Trenton, NJ
POSTED
7 days ago
Job Title: Help Desk Analyst - NEW
Job ID: 26-02623
Location: Trenton, NJ
Duration: 06 month of contract
 
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
 
Selected applicants will be required to work remotely. Candidate will need to work Onsite for the first few weeks for training. Hours are Monday- Friday- 2:00 pm to 10:00 pm REMOTE or Wednesday - Sunday 2:00 pm to 10:00 pm REMOTE
 
Note: 35 hour workweek.
 
Excellent Communication is Needed.
 
All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the Client procedures and system will be provided.
 
SUMMARY:
 
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
 
Qualifications and Skills Desired:
 
  • Microsoft Windows 10
  • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on Client mainframe systems will be provided.
  • Experience using Microsoft Excel, Word and Visio
  • Must have good clear communication skills
 
Responsibilities:
 
  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
  • Maintain a working knowledge of Help Desk and IT Operations procedures.
  • Log all incoming problems and requests and actions taken to resolve them.
  • Provide first response help desk support to all customers and users.
  • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
  • Provide support for Client business applications.
  • Provide follow-up status to end-users in accordance with specified support policies and procedures.
  • Ensure closed problems are adequately documented.
 
Skill Matrix:
 
SkillRequired / DesiredAmountof Experience
Data entryRequired3Years
Experience using email (Outlook)Required2Years
Experience working in a position requiring calm demeanor when dealing with upset usersRequired2Years
Experience with MS ExcelHighly desired1Years
Experience with MS WordHighly desired1Years
Experience with MS VisioHighly desired1Years
 
Compensation:
 
The hourly rate for this position is $20.00 per hour.  
 
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
 
Benefits:
 
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
 
Contact:
Jaya Balaji: jayabalaji.s@sunrisesys.com | (732) 515-5373 | URL: www.sunrisesys.com

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/

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