Part-Time Help Desk Analyst (Onsite)

Location: Onsite (5 Days per Week)
Schedule: Part-Time, Temporary Assignment (Several Weeks)

We are seeking a hands-on Help Desk Analyst / IT Support Specialist for an urgent short-term assignment. We need someone who can hit the ground running, roll up their sleeves, and provide immediate technical support in a fast-paced office environment.

This is an excellent opportunity for an experienced IT professional who enjoys being onsite, solving problems, and supporting end users directly.

Responsibilities

• Provide day-to-day Help Desk and desktop support for end users
• Troubleshoot hardware, software, and network connectivity issues
• Support and administer Microsoft 365 environments, including:
  • Outlook
  • Teams
  • OneDrive
  • SharePoint
  • User account management
• Configure, deploy, and troubleshoot laptops, desktops, and mobile devices
• Support and manage Microsoft Teams collaboration tools and conferencing solutions
• Assist with AT&T and T-Mobile corporate mobile accounts, contracts, device activations, and troubleshooting
• Support office technology including conference room equipment and camera/security systems
• Perform workstation setups, upgrades, and equipment moves
• Document issues, resolutions, and IT procedures
• Provide exceptional customer service to employees and stakeholders

Required Qualifications

• 3+ years of Help Desk, Desktop Support, or IT Support experience
• Strong hands-on experience with Microsoft 365
• Advanced knowledge of Microsoft Teams
• Experience supporting AT&T and T-Mobile business wireless environments
• Experience with camera systems, security systems, or related office technology
• Strong troubleshooting and problem-solving skills
• Ability to work independently with minimal supervision
• Excellent communication and customer service skills
• Comfortable working onsite five days per week